BrokerHunter Weekly Update 7/13/2021
July 13th, 2021
Best & Worst BDs for Advisors: J.D. Power — 2021
by Janet Levaux
The latest J.D. Power poll finds that many employee and independent advisors are more satisfied with their firms today vs. a year ago, despite the disruption tied to the coronavirus pandemic.
The average satisfaction level of employee advisors, for instance, stands at 743 (on a 1-1,000 scale) vs. 711 in the 2020 survey — a 5% improvement. Still, four of seven firms in the survey have lower advisor-satisfaction levels in 2021 than in the prior poll.
As for independent advisors, the average level of their satisfaction is now 798, up from 784 last year, representing a 2% jump. Nonetheless, four of eight firms have lower average-satisfaction figures this year.
Click here to read the full article!
Panel Discussion and Q&A: A conversation with one of Robinhood’s Customer Experience Site Leaders and a Customer Experience Representative who will share what it’s like to scale and join their rapidly growing team. They’ll also detail how they create an inclusive and welcoming work environment with lots of opportunities for growth.
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