Your Team's Communication Problems Can Kill Your Firm By Angie Herbers - ThinkAdvisor
What You Need to Know
- Org charts are not organizational strategies.
- A lack of clear communication lines can lead to confusion and overwhelm staff.
- The easiest way to grow a firm is make sure your organization strategy has clear communication flows.
What’s the first thing you think of when you hear the words “organizational strategy”?
Many advisory firm owners think about boxes on a piece of paper. Inside those boxes are the names of employees. The senior-level employees are at the top of the page, and less-experienced employees are in boxes at the bottom. Also included, no doubt, are a lot of lines pointing from one box to another to show who manages each staff member.
While organizational strategy might result in a chart like the one described above, that’s not what it really is.
Organizational strategy is the process by which you align communication flow throughout your firm. When the communication flow is good, service and growth are good, too. But when the lines of communication get crossed, growth typically stalls.
