Platform Product Manager

Job Description:

Note: Fidelity is not providing immigration sponsorship for this position

The Role:

Fidelity Digital Assets has an exciting opportunity to bring on a Platform Product Manager within the Product Delivery team! This role will play a critical role in delivering secure, scalable backend capabilities that underpin core institutional workflows. Platform Services provides mission-critical backend capabilities that power core financial operations, including wire processing, settlement, bookkeeping, and downstream data transmission to external systems such as tax and reporting platforms. We operate within a highly complex and interdependent backend ecosystem, requiring strong ownership of system behavior, data integrity, and financial correctness. You will collaborate with delivery teams operating within a Scrum framework, providing clear priorities, making informed trade-offs, and ensuring that delivery aligns to system-level outcomes.

This role requires a dedicated and accountable product manager who will:

• Translate Product Strategy direction into clear, prioritized roadmaps and execution plans

• Own product outcomes, ensuring accurate, reliable, and scalable processing of financial transactions and data

• Own backend capabilities across event flows, processing logic, and system interactions

• Make informed prioritization and trade-off decisions across scope, risk, performance, and reliability

• Define and manage ownership boundaries across systems and services

• Define and track KPIs focused on data accuracy, system reliability, throughput, and latency

• This role will partner across engineering, operations, and product teams to deliver capabilities that ensure the accurate, reliable, and scalable movement of financial data and transactions.

• Ensure systems deliver value by supporting critical financial operations accurately and consistently

• Identify and manage risks related to data loss, duplication, mis-sequencing of events, and incorrect financial processing

• Drive continuous improvement in system integrity, observability, and delivery effectiveness

• Leverage AI tools and automation to improve efficiency and quality across product management activities

The Expertise and Skills You Bring:

• Bachelor’s degree required, MBA a plus

• Significant experience in product management within technology or Fintech organizations

• Experience working on backend platforms, distributed systems, or financial processing systems

• Experience working within Scrum or similar delivery frameworks

• Strong experience partnering with engineering teams on complex technical systems

• Experience in financial services, digital assets, or regulated environments preferred

Product Execution, Distributed Systems & Architecture

• Own product roadmap, prioritization, and backlog management, translating strategy into clear, actionable plans and measurable outcomes.

• Lead product development across complex distributed systems, APIs, event-driven workflows, and data pipelines.

• Define and manage system interactions, integration points, dependencies, and ownership boundaries.

• Understand and manage event flows across Kafka or similar messaging platforms, ensuring reliable data processing and transmission.

• Partner closely with engineering and architecture teams to identify risks, resolve system-level issues, and deliver scalable, resilient solutions.

Data/Financial Integrity & Operational Excellence

• Own data accuracy, consistency, and financial integrity across processing workflows and distributed systems.

• Define and manage data contracts, schemas, and system interfaces, ensuring changes are coordinated and minimize downstream impact.

• Understand and support key financial processes, including settlement, bookkeeping, reconciliation, and tax-related workflows.

• Partner with engineering and operations to establish observability, monitoring, traceability, and reconciliation capabilities.

• Identify and mitigate risks related to data quality, transaction processing, auditability, and system performance while balancing precision, scalability, and reliability.

Strategic Execution, Leadership & AI-Enabled Delivery

• Lead cross-functional planning, prioritization, and dependency management, adapting to evolving business needs while maintaining alignment to strategic outcomes.

• Make product decisions that balance business value, risk, compliance, quality, and operational reliability.

• Partner effectively across engineering, operations, risk, and control teams to drive alignment, accountability, and successful delivery.

• Communicate clearly, build strong stakeholder relationships, and operate effectively in complex, high-accountability environments.

• Leverage AI and automation tools to improve analysis, decision-making, productivity, and delivery efficiency while applying appropriate governance and responsible-use practices.

The Team:

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors’ needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com.

Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within the business and help bring the vision for the future to life.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.