VP, Private Banking Relationship Manager

Job Description: New Horizon Bank is building a different kind of financial institution - combining relationship-driven banking with the speed, creativity, and client experience expected from a modern financial services company.
The VP, Private Banking Relationship Manager is responsible for developing, growing, and deepening consumer and business relationships while delivering an exceptional client experience.
This role serves as a trusted banking partner for executives, entrepreneurs, professionals, business owners, and strategic relationships. The Private Banker is expected to generate measurable growth by identifying opportunities, solving problems, and connecting clients with the right financial solutions.
Success requires a combination of sales discipline, exceptional service, curiosity, and the ability to find solutions when the answer is not obvious.

Position Details
• Location: Richmond Virginia - this is an in-office, client-facing role serving the Richmond Virginia market
• Classification: Full-time, officer-level (VP)
• Licensing: NMLS registration required (may be obtained upon hire)

Key Responsibilities
Relationship Growth & Business Development
• Develop new client relationships through proactive outreach, networking, referrals, and community involvement.
• Build relationships with centers of influence, including attorneys, accountants, real estate professionals, entrepreneurs, and business leaders.
• Represent New Horizon Bank at community and business events.
• Maintain an active pipeline of prospects and relationship opportunities.
• Execute a disciplined calling strategy.
• Identify opportunities to expand existing customer relationships.

Private Banking & Client Experience
• Serve as the relationship manager for assigned high-value clients.
• Support important relationships generated through executive leadership, commercial banking, and market development.
• Deliver premier service with exceptional responsiveness and ownership.
• Anticipate client needs and create solutions.
• Coordinate resources across the organization to provide a seamless client experience.
• Ensure clients feel known, valued, and supported.

Banking Solutions & Production
Responsible for generating growth through:
• Opening consumer deposit relationships.
• Opening commercial deposit relationships.
• Growing deposit balances.
• Originating HELOC relationships.
• Referring residential mortgage opportunities.
• Identifying and referring commercial lending opportunities.
• Referring treasury management opportunities.
• Referring trust and fiduciary opportunities to the Bank's Trust & Fiduciary team.
• Connecting clients with trust, wealth, insurance, and other strategic partners.
• Expanding relationships across multiple products and services.

Production Expectations
Performance will be measured through:
• New deposit production.
• Deposit portfolio growth.
• New consumer and business relationships.
• HELOC production.
• Mortgage referrals.
• Commercial loan referrals.
• Treasury management referrals.
• Trust referrals.
• Wealth referrals.
• Sales activity and pipeline management.
• Client retention and satisfaction.

Expected Behaviors
The VP, Private Banking Relationship Manager will:
• Create opportunities rather than wait for them.
• Ask "why?" to uncover client needs.
• Challenge traditional banking experiences.
• Deliver with urgency.
• Follow through relentlessly.
• Take ownership of outcomes.
• Make banking simple and enjoyable.
• Represent the New Horizon Bank brand in the market.

Ideal Candidate Profile
The successful candidate will demonstrate:
• Experience in private banking, branch leadership, consumer lending, mortgage banking, wealth management, financial services sales, or relationship management.
• Proven ability achieving sales goals.
• Strong relationship-building skills.
• Ability to engage with executives, entrepreneurs, professionals, and business owners.
• Strong communication skills.
• Ability to recognize opportunities across banking products.
• Comfort operating in an entrepreneurial, fast-moving environment.
• Active NMLS registration required, or the ability to obtain NMLS registration upon hire, in accordance with the SAFE Act. Must be registered within 60 days of employment.

Personal Attributes
• Obsessed with customer service.
• Built on grit; driven by excellence.
• Curious problem solver.
• Entrepreneurial.
• Competitive.
• Goal-oriented.
• Positive energy.
• High ownership.
• Comfortable pushing boundaries.
• Finds a way.

Success Looks Like
The VP, Private Banking Relationship Manager grows New Horizon Bank by creating loyal clients, expanding relationships, generating new business, and delivering an experience customers cannot get from a traditional bank.

How to Apply
Qualified candidates should submit a resume and a brief summary of their book of business or business development track record. New Horizon Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.