Branch Manager Retail Banking

Branch Manager Full-Service Retail Banking
Location: Queens, NY

Position Overview
We are seeking an experienced and dynamic Branch Manager to oversee the daily operations of a retail banking branch. The ideal candidate will lead a cohesive, high-performing team that delivers exceptional customer service while ensuring operational compliance and driving business growth within the community.

Key Responsibilities

• 
  

  Lead, coach, and mentor branch staff to achieve performance goals and deliver an outstanding customer experience.

  
  


• 
  

  Manage branch scheduling, workflow, and daily operational activities.

  
  


• 
  

  Monitor and safeguard branch assets, including cash management, equipment, and safe deposit boxes.

  
  


• 
  

  Oversee audit procedures to ensure compliance with internal controls, banking regulations, and security policies.

  
  


• 
  

  Administer safety and security measures for staff and customers.

  
  


• 
  

  Build strong relationships within the community to increase visibility and attract new customers.

  
  


• 
  

  Initiate and maintain outreach to potential and existing customers.

  
  


• 
  

  Resolve escalated customer concerns and ensure a positive banking experience.

  
  


• 
  

  Collaborate with senior leadership to implement branch initiatives and strategic goals.

  
  


• 
  

  Perform additional duties as needed to support branch success.

  
  

Qualifications

• 
  

  Bachelors or Associates degree preferred.

  
  


• 
  

  Minimum of 5 years experience in branch banking operations, including at least 3 years in a supervisory role.

  
  


• 
  

  Demonstrated leadership, coaching, and team-building skills.

  
  


• 
  

  Proven ability to cultivate and maintain strong customer relationships.

  
  


• 
  

  Strong organizational, problem-solving, and decision-making abilities.

  
  


• 
  

  Willingness to travel to other branch locations for business purposes.

  
  


• 
  

  Ability to sit, stand, or walk for extended periods.

  
  

Why Join Us?
This is an opportunity to lead a branch team in a customer-focused, community-oriented banking environment. You will have the ability to make a measurable impact on both the branchs performance and its presence in the community.