Senior Manager, Communications

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.  

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab’s Functional Communications team within the Corporate Affairs Organization focuses on building employee alignment and delivering business results through internal communications. We’re a small, high-performing group that moves fast, thinks creatively, and puts our audiences at the center of everything we do. We believe great communication builds trust, drives alignment, and helps people do their best work — and we're looking for someone who shares that belief.

In this role, you will directly support senior business leaders and manage internal communications strategies in pursuit of two goals: help advance company objectives and organizational priorities, and drive employee engagement.

This Senior Manager role will support the firm’s Finance and Internal Audit functions.
Responsibilities include the following:

• Advance the goals of our business partners and keep employees informed and engaged.
• Align employees to the company’s strategy and priorities – where Schwab is going, why it matters and how they contribute.
• Shape and amplify leader voices across various forums and with diverse audiences, working proactively with Corporate Affairs colleagues to build connectivity and synergy across internal, external, and social communications activities and approaches.
• Drive results and influence behaviors by helping leaders paint a compelling vision of the future and helping employees navigate through change.
• Partner with team members and business partners to understand audience needs and deliver communications that are clear, relevant, and well timed.
• Leverage metrics to share meaningful insights with the leaders of these two functions.
• Foster a culture of service, trust, and partnership – both within our team and across the organization.

You'll have the opportunity to grow your craft in a collaborative environment that welcomes new ideas, embraces innovation, and values continuous improvement. You'll work closely with a tight-knit team of communicators while also partnering with colleagues across the broader Corporate Affairs network and the businesses we support — giving you meaningful exposure to the business and ample opportunity to make your mark.

What you have

Functional:

• Ability to confidently engage senior leaders to plan and execute internal communications projects across a variety of channels and formats, including written content, digital platforms, and live events.
• A proven track record for strategic executive and employee communications program development, planning, execution, and measurement.
• Outstanding communications skills including listening, interpretation, writing, and strong judgment about when, how, what, and to whom to communicate.
• Capacity to distill complex issues and information into simple, digestible, and actionable messages for audiences of diverse roles and levels, using a variety of communications channels.
• Project management skills that can define success criteria, identify project risks and opportunities, bring in and partner with core stakeholders, and effectively manage scope, timelines, and details.
• A genuine interest in AI and emerging tools, and a willingness to experiment with how they can improve the way we work (some familiarity with AI usage preferred).
• Data analysis and interpretation experience.
• Ability to stay organized, manage multiple priorities with care and attention to detail, and follow through on commitments.
• Proficiency with anticipating and acting upon challenges and opportunities that may not be immediately apparent in a situation.
• Flexibility and adaptability in a fast-paced environment where priorities ca shift.
• Bachelor’s degree and 10+ years of experience in communications.
• A plus but not required: Experience in financial services or a related industry, or support of finance or audit function.
  

Interpersonal:

• Excellent personal presence and ability to provide proactive and strategic counsel to senior leaders.
• A collaborative, team-first approach – you work well with others and actively contribute to a positive team dynamic.
• Proven success building and managing relationships with leaders and business partners in a matrixed environment.
• An inventive, curious mindset that challenges the status quo and helps further strengthen the team – you ask good questions, look for better ways to do things, and offer fresh perspectives and creative approaches.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.