Risk Supervision Officer

As a Risk & Supervision Officer within Retail Supervision & Risk Management, you will help support the Branch Network by guiding supervisory practices that protect clients, strengthen field execution, and uphold Schwab’s regulatory and compliance obligations. The Sales Supervision team plays a critical role in helping registered representatives and business leaders understand, execute, and continuously improve supervision programs tied to communications, recommendations, trading activity, trend reporting, and other supervisory controls.

Reporting to the RSRM Sales Supervision Director, this Risk & Supervision Officer (RSO) functions as an extension of business leadership, while functioning independently, or with minimum guidance, in supporting the firm’s business objectives.  While proactively mitigating risk, the RSO identifies areas of concern and handles day-to-day issues as they arise from the field and partners with a focus on business ethics and regulatory and compliance practices.  The Risk & Supervision Officer (RSO) helps lead a Pod of daily supervisors with varying supervisory expertise who perform delegated supervisory responsibilities and assessments such as electronic communications, product/service recommendations, trading activity, and trend reporting. The Risk & Supervision Officer will regularly engage with various levels and members of business leadership, Compliance, and Legal partners to support business projects and initiatives related to various specialty teams and their products or services.  

Your responsibilities will include, but not limited to, supporting the following Supervision Program activities:

• Work with the business and RSRM leadership on the communication, integration and implementation of supervisory initiatives.
• Ensure business leadership is aware and involved in managing supervisory and risk management issues through regular meetings, reporting/metrics and escalations.
• Serve as a point of escalation for employee conduct issues, policy violations and disciplinary considerations.
• Communicate with Branch Managers, Team Managers, licensed reps and/or central delegate teams to resolve supervisory inquiries.
• Able to measure risk and make independent decisions in an ambiguous environment.
• Coordinate with peers, field leaders, supervisors and analyst teams to identify trends and patterns across branches, regions and/or the business line.
• Represent RSRM and demonstrate leadership through active participation on firm projects and working groups as assigned. Can think strategically, independently define next steps and drive/execute with limited guidance.
• Effectively influence and gain support of other areas of the firm in delivering solutions.
• Initiate amendments to current policies and procedures as appropriate, has a strong understanding of the firm’s Risk Management infrastructure and escalates risk accordingly.
• Build a high performance/high productivity work environment, prioritizes tasks and produces a strong work product.
• Assume a strong professional presence, is self-aware and highly engaged.
• Able to maintain an overall vision of assigned projects and communicate the status to all levels of senior leadership.
• Provide coaching and guidance to the field and business partners on policies and procedures in a way that promotes risk awareness and a strong culture of compliance.
• Works under pressure on multiple tasks concurrently and meets deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

This role requires strong regulatory judgment, practical problem-solving, and the ability to influence across teams without direct authority. You will help lead and support a pod of daily supervisors with varying areas of expertise, providing guidance, coaching, and oversight that strengthens team performance and promotes a culture of accountability, ethical conduct, and proactive risk awareness. You will also contribute to business projects, working groups, policy and procedure improvements, and reporting or trend analysis that help senior leaders understand risk themes and make informed decisions.

Success in this role will come from your ability to balance independent decision-making with collaboration, manage competing priorities under pressure, communicate clearly with a wide range of partners, and drive high-quality outcomes that support Schwab’s clients, employees, and broader supervision framework.

• Active Series 7 license
• Active Series 66 license, or active Series 63 and Series 65 licenses
• Active Series 9/10 or Series 8 license; Series 24/53/4 may also be considered based on role alignment
• 5+ years of experience in supervision, risk, regulatory matters, compliance, or a closely related financial services function
• Demonstrated ability to assess risk, apply sound judgment, and make independent decisions in ambiguous or time-sensitive situations
• Strong understanding of supervisory practices, risk management concepts, regulatory expectations, and compliance-related controls
• Ability to define problem areas, analyze risk, recommend policy or procedure improvements, and support controls that mitigate supervisory exposure
• Strong communication skills with the ability to engage Branch Managers, Team Managers, licensed representatives, central delegate teams, business leaders, Compliance, and Legal partners
• Ability to influence stakeholders, gain alignment, and support solutions across teams and levels of leadership
• Strong organization, prioritization, follow-through, and deadline management skills in a fast-paced environment with changing priorities
• Ability to manage multiple tasks concurrently while maintaining quality, accuracy, and professional presence
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint

Preferred Qualifications

• Undergraduate degree in Business, Accounting, Finance, or a related discipline
• Prior leadership, team management, pod leadership, coaching, or mentoring experience
• Experience supporting branch, field, retail supervision, or registered representative oversight functions
• Demonstrated ability to identify trends, patterns, and emerging risks across branches, regions, teams, or business lines
• Experience participating in cross-functional business projects, working groups, policy updates, or process improvement initiatives
• Strong industry acumen and ability to operate as a self-starter with limited guidance
• Demonstrated ability to build effective relationships across a broad firm network and communicate status, risks, and recommendations to all levels of leadership
• Results-oriented mindset with a collaborative, accountable, and adaptable approach to solving complex problems

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance