Incident & change Management

Location: Jersey City, NJ - Onsite

Duration: 6-12 months

Job Description:

• Overall 8+ Years exp. Needed
• Handle health of the ticket system
• Mean time to ack, mean time to resolution
• Dashboard
• Automated way of handling incidents
• Define the success of SRE
• How to report the TOIL reduction
• Analyze on the repeated tickets
• AWS -
• SRE terminologies
• Work flow automation in Service Now
• Automatic catch and expert
• ITSM experience (Incident/Problem/RCA Management)
• Automation/scripting for incident reduction
• Look at health of the ticketing systems
• Defining success of SRE - measuring & reporting
• AWS knowledge,
• Familiarity with SRE process/terminology
• Workflow automations in SNOW