Mortgage Loan Officer Assistant

The Mortgage Loan Officer Assistant is responsible for accurately setting up new purchase applications, issuing pre-approval letters, and overseeing the success of every loan from contract to close.The Mortgage Loan Officer Assistant will work cohesively with the Borrower(s), the team LP1 (if any), the Loan Processors, the Underwriter, and any Third Parties to close 95% of all loans on time while providing an outstanding experience from application to close.This position requires time and self-management, precise verbal and written communication skills, and a working knowledge of all major investors' guidelines. The analysis of cash, credit, and income is vital forthis position.Compensation:$60,000 - $70,000 yearly + bonusResponsibilities:Top Duties with MeasurementsSet-UpsContact all borrower(s) within 24 hours after the LO appointmentRequest and review the cash, credit, and income qualifications of all borrowersPre-ApproveAccurately pre-approve all borrowersHandle any and all payment scenario requestsProactively contact all pre-approved buyers accordinglyCommunicate effectively with all respective Realtor partnersContract-to-CloseAccurately onboard all newly received contracts for Rate Lock consultationExpeditiously submit the loan application to Loan Processing for eDisclosuresOutstanding Borrower Tuesday Updates, Pre-Closing and Funding Calls (if applicable)95% of all loans cleared to close 7 days prior to closing95% of all loans closed on time with a mandatory daily gauge check to address choke points95% of all loan problems are handled before escalating to LO by having Tuesday pipeline callsEssential DutiesSet-UpsContact all newly received applications within 24 hours of being assigned by the LOFully review 1003 with the Borrower(s) and request any other specific documents for reviewAll efforts and avenues must be exhausted before turning down a pre-approval requestContinue to update the respective Realtor partner on your progress (when needed)Understand and research all investor guidelines and stay up to date on all program changesPre-ApproveEffectively communicate all the pre-approval parameters established to the Borrower(s)Supplement the pre-approval letter with any pertinent documents (Pre-Approval Addendum, completed All About You form, etc.)Provide a courtesy phone call to the referring Realtor within 24 hours of issuance, ensuring theThe realtor partner fully understands any important details of the pre-approvalRush any pre-approval requests when neededCommunicate any red flags or major potential issues to the LO or Team Captain (if applicable) and a Realtor partnerPerform a one-hour weekly time-blocked pre-approval power hour accordinglyContract-to-CloseExpeditiously onboard any newly received contracts and prepare for the LO consultation callComplete a daily gauge check each morning during a pre-work ritual to determine any potential choke pointsAttend a weekly branch pipeline meeting to ensure all required time-to-task objectives are being metPerform outstanding Tuesday Update phone calls to all borrowersCommunicate internally with the processing team to fully understand all required conditions before contacting any borrower(s) and third partiesProactively contact the borrower(s), and the borrower(s)' Attorney and Real Estate Agent, 24 hours in advance of any mortgage contingency expirations to request a necessary extension (wefail if we are contacted first)Review all Closing Disclosures and compare them to the original loan estimates for accuracyPerform a meticulous pre-closing phone call 48 hours before the closing date (if applicable)Perform a congratulatory funding phone call on all loans (purchase and refinance) to the borrower(s) and to both Real Estate Agents on all purchase loans (if applicable)Answer any post-closing and/or funding questionsBe available after normal business hours in case of questions (email on a mobile device)Consistently exceed all borrower(s) and third-party expectationsOtherSmile on every call and sustain a high level of professionalism in speech and email (no slang, curt or cold emails, etc.)Act as a concierge between the borrower(s) and business partners on available programs and scenariosQualifications:Must maintain an NMLS licenseMust have a high school diploma or equivalentMust be able to work 40 hours per week, minimumMust have, at minimum, 3 years of experience in processing, underwriting, origination, or a combination of all aspectsMust be proficient in DU/DO and LPMust be proficient with all major investor guidelinesMust be proficient in any major Loan Origination System (Encompass, ARIVE)Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook, and OneNoteMust be committed to being a great leaderMust have excellent verbal and written communication skillsMust have a consistently positive attitudeMust be dependable, self-motivated, and require minimal supervisionMust be detail-orientedMust be able to work under pressure to meet deadlinesMust be able to organize, prioritize, and manage time through time blockingMust be able to collaborate respectfully with all employees at both the Branch and Corporate levelsMust complete regulatory and compliance training as requiredAbout CompanyThe Oliver Khedawy Mortgage team at NEXA Lending is consistently ranked among the top mortgage teams in Florida. We're a high-performing, values-driven group that combines deep industryexpertise with a genuinely human approach to help clients navigate one of life's most important financial decisions.Our team culture balances ambition with collaboration. We celebrate wins together, support each other through challenges, and believe that exceptional client service starts with how we treat one another.We're committed to continuous learning and staying ahead of industry changes so we can provide clients with the guidance and education they need to make confident decisions.
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