Operations Manager

Location
Manila
Posted
November 21 2020
Ref
55470BR
Industry
Banking
Position
Operations
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description


About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.



Department Overview



Wealth & Investment Management (WIM) is one of the nation's leading providers of financial and investment services in the United States. We offer a full range of products and services to meet clients' unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Insurance, Investment management, Private banking, Retirement and Trust.



About the Role



Internally known as Operations Manager 1. Supervises day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.
Job

Responsibilities:



Primary (80% of the time)
  • Directly manage/supervise/mentor teams
  • Foster team work. Maintain & improve team morale and motivation
  • Support in process expansion, staffing and new hire training
  • Take a lead role in developing and implementing best practices
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
  • Develop metrics to measure growth and performance of the department
  • To analyze and interpret complex data and create Business Mis
  • Ability to communicate well with US counterparts in virtual environment and build relationship with business partners (internal & external stakeholders)
  • Conduct business / performance reviews
  • Assistance on any transitions
  • Develop team members for next roles in the hierarchy
  • Flexibility to work in shifts, business travel (if required)
  • Open for lateral opportunities as per the business requirements
  • Delegate tasks, continuously learn from the environment and support peers/TMs
  • Ability to manage multiple tasks under pressure

Secondary (20% of the time)
  • Is able to see visible/not-so-visible patterns and connections in data/scenarios for the processes related to one's environment
  • Utilizes simple improvement tools, draws on past experience and looks at system level changes
  • Seeks intense learning experiences through formal means
  • Ability to connect with LOB partners on conference calls/understand updates etc.
  • Ability to initiate production/quality projects (six sigma/kaizen) for improving performance of the section
  • Training, auditing, MIS reporting, generate process improvement/IDEA/Best Practice for self and team


Market Skills and Certifications




Qualifications

  • B.A./B.S. College Degree (4 years)
  • 3-5 years BPO/KPO experience with min 2 year people management experience
  • 3+ years of financial services industry experience
  • Process based certification will be applicable post the process training
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Leadership experience including; coaching, training, and mentoring
  • Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change
  • Ability to exercise independent judgment to identify and resolve problems
  • Ability to interact with all levels of branch associates and business units
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding negotiating, conflict management, and decision making skills
  • Intermediate Microsoft Office skills
  • Strong attention to detail and accuracy skills
  • Leadership skills


Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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