Senior Business Services Analyst

Chandler, Arizona
November 21 2020
Retail Banking
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

As part of the Chief Technology Office (CTO), the CTO Business Services & Governance team partners with CTO technology leaders, Risk, Enterprise Initiatives, and project teams to clear organizational roadblocks to successful execution of risk mitigation initiatives. We are looking for a well-rounded individual to support the critical Risk Governance and Control function. We seek to operate as a 'gold standard' for technology risk mitigation, and the right candidate will help us achieve that goal. This role is posted as Senior Business Services Analyst; however, the Wells Fargo job title is Technology Business Services Senior Associate.

Key responsibilities include, but are not limited to:
  • Document, enforce, enhance and communicate CTO processes to enable the successful resolution of Corrective Actions and other high priority deliverables by providing oversight and management of remediation and documentation required for proper validation.
  • In support of regulatory-driven initiatives and strong risk management principles, enhance the governance, process documentation, reporting, and other components necessary to effectively manage operational risk.
  • Collaborate with Risk partners as new Issues and Corrective Actions are written to ensure proper scoping and obtain agreement on the framework for resolution and proof of remediation.
  • Monitor and report on remediation plans and progress.
  • Partner closely with Business Risk & Control partners on clear, robust reporting for line of sight into CTO's risk mitigation performance, and collaborate to continuously improve our risk status.
  • As opportunities arise, may contribute to other risk mitigation activities within the team.
  • Build high organizational awareness and relationships to autonomously navigate the organization and engage key stakeholders.

Selected candidate will be required to work within one of the following Wells Fargo locations: Minneapolis, MN; Chandler, AZ; Phoenix, AZ; or San Francisco, CA. Relocation assistance is not available for this position.

This is a full time opportunity with a competitive compensation package to include the following: comprehensive benefits including a generous PTO program, 401-K and many other benefits. For additional benefit information visit .

Required Qualifications

  • 7+ years of technology experience
  • 3+ years of process definition and documentation experience
  • 3+ years of experience with Governance, Risk, and Compliance (GRC) concepts
  • 3+ years of Microsoft office suite experience such as PowerPoint, Excel, Outlook and Word

Desired Qualifications

  • Experience managing multiple medium technology development efforts within a major line of business
  • Ability to influence across all organizational levels, particularly senior management
  • 2+ years of SharePoint experience
  • Experience working with the Shared Risk Platform (SHRP)
  • Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
  • Ability to research and report on a variety of issues using problem solving skills

Other Desired Qualifications
  • Experience with Information Technology governance risk and compliance processes such as policies, control standards and risk management concepts
  • Familiarity with one or more of the following: Application Maintenance Calendaring Tool (AMCT), iTracker, Qualys, Policy Exception Management System (PEMS)

Job Expectations

  • Willingness to work on-site at stated location on the job opening
  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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