AIOps Senior Engineer

Raleigh, North Carolina
November 21 2020
Retail Banking
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

The Production Monitoring Technologies Services (PMTS) team is part of the Enterprise Technology Infrastructure group responsible for all aspects of the enterprise infrastructure, and various applications. PMTS is responsible for the architecture, engineering, development and oversight of new and existing applications for enterprise monitoring and systems management.

Event monitoring is undergoing a transformation to support the firm's strategic initiatives. This includes developing and implementing an overall event management strategy, including supporting the firms cloud strategy, retooling compute monitoring, implementing an AIOps solution linked to automation that will provide meaningful events whilst driving automated resolution of known events.

This position is responsible for senior-level AIOps engineer (Principle Engineer) work within the enterprise monitoring environment. As a technical thought leader and Principle Engineer, you'll have the opportunity to manage the complex challenges of scale within an event management environment, while using your expertise in developing, complexity analysis and large-scale system design. The AIOps engineer must adopt and support a culture of diversity, intellectual curiosity, problem solving and openness.

Who are you?

You have a strong understanding of large-scale computing solutions having implemented advanced monitoring and automated solutions across a variety of applications and systems for both on-prem and cloud environments. You have experience working as a DevOps or Site Reliability Engineer in a scaled cloud environment. You enjoy writing code and creating automation to manage your services.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 7+ years of systems analysis experience, systems programming experience or combination of both

Desired Qualifications

  • Experience in managing IT infrastructure for a medium-to-large organization
  • Relationship management experience with organizational partners and customers
  • 5+ years of experience with Agile, Kanban, or Lean methodology
  • Practical knowledge of ITIL application processes and implementation

Other Desired Qualifications
  • Experience of logging and data bus technologies
  • Experience working in global teams
  • 5+ years' experience working in an enterprise monitoring environment, having experience of designing and implementing AIOps solutions, Cloud monitoring and other next generation monitoring technologies
  • 5+ years' of recent systems engineering, software engineering, site reliability, or dev-ops experience in a medium to large scale production Linux or other UNIX environment
  • 5+ years' experience in industry standard CI/CD tools like Git/BitBucket/GitLab, Jenkins, Maven, Artifactory, Ansible, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.
  • 5+ years' experience in developing innovative process automation and customer self-service
  • 5+ years' experience in one or more of the following is preferred: Java, Python, Go, Perl, Shell, Ruby, JavaScript, PHP, C/C++.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Ability to help debug and optimize code and automate routine tasks.
  • Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  • 8+ years' experience with Linux operating systems internals (e.g., file systems, system calls),
  • 3+ years' experience with cloud system fundamentals (Kubernetes, Containers, Virtualization, Automation) and observability techniques for these platforms
  • Experience with analyzing and troubleshooting system
  • Bachelor's degree in Computer Science or related technical field, or equivalent practical experience.
  • Experience designing large-scale distributed systems.
  • Experience designing and developing software oriented towards IT Operations process and customer self-service automation
  • Ability to debug, optimize code, and automate complex/routine tasks.
  • Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
  • Self-starter with the ability to understand complex problems quickly
  • Experience with engineering logging and metrics solutions within a large enterprise
  • Experience with data structures, scripting, pipeline management, and software design
  • Experience interacting with Senior technology leaders

Job Expectations

  • Ability to travel up to 5% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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