Infrastructure Engineer - DataPower

Charlotte, North Carolina
October 30 2020
Retail Banking
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) is one of the United States' leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients' unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by building enduring client relationships through sound, thoughtful, and objective advice. Developing individualized plans for clients to help meet their financial objectives. Helping clients build, manage, preserve, and transition their financial resources and wealth.

It's an exciting time to be a part of Wells Fargo's Platform Services team. This newly created position will help shape and transform the support we provide to our Financial Advisors as they interact with their clients. As an Infrastructure Engineer, you will be responsible for creating and supporting new and existing tools that have direct impact on our client's ability to achieve their financial goals.

Production support activities:
  • Incident Management: Triage incidents, engage partner teams, provide status updates, facilitate business user communication.
  • Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
  • Batch Management: Facilitate batch job creation, implementation, and change. Update batch schedules. Batch job documentation.
  • Change Management: Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required.
  • Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
  • BCP Support: Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events
  • Capacity Management: Support capacity planning initiatives and provide application information to capacity planning teams.
  • Audit and Compliance support: Participate in audit activities and provide data to auditors on production environment variables.
  • Automation: Configure dashboards and develop scripts to automate day to day tasks from platform perspective
  • On-call: Provide support during deployments and carry pager to support after hours.

Required Qualifications

  • 5+ years of systems analysis experience
  • 5+ years of systems programming experience
  • 2+ years of experience in one or a combination of the following: Agile, Kanban, or Lean methodology
  • 5+ years of DataPower experience
  • 5+ years of SOA (Services Oriented Architecture) experience
  • 3+ years of experience with logging, monitoring, and event detection on cloud or distributed platforms
  • 3+ years of experience with Java Message Service (JMS) tools such as WebSphere MQ or Solace

Desired Qualifications

  • Expert knowledge and understanding of technologies related to infrastructure engineering
  • Ability to identify, report, and solution problems in new and existing software in a team environment
  • Ability to identify and correct system capacity issues
  • Ability to help remediate tough technical support issues
  • In-depth technical solution knowledge, including installation, configuration, performance tuning, and problem solving
  • Advanced troubleshooting skills
  • 5+ years of Web Services experience

Other Desired Qualifications
  • 3+ years of experience with one or a combination of the following: JavaScript, AJAX, XML, HTML, or CSS
  • 2+ years of experience with Application Performance, Monitoring and creating dashboards using Splunk
  • 1+ year of API Gateway engineering experience such as DataPower, Apigee, MuleSoft
  • Experience supporting technology at an enterprise-level
  • Ability to interact effectively at varying levels of the business and technical organizations including management
  • Strong team or technical leadership experience
  • Excellent verbal, written and interpersonal communication skills

Job Expectations

  • Ability to work on call as assigned

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $84,000 Mid: $120,000

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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