Business Risk & Control Sr Assoc Client Remediations

Saint Louis, Missouri
October 29 2020
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) is one of the United States' leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients' unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by building enduring client relationships through sound, thoughtful, and objective advice. Developing individualized plans for clients to help meet their financial objectives. Helping clients build, manage, preserve, and transition their financial resources and wealth.

As part of WIM's Chief Administrative Office, the Remediation Support team provides coordination, planning, execution, and communications support to initiatives driven by the Wells Fargo and Wealth Investment Management (WIM) regulatory environment and internal policies. In order to support and progress initiatives, the team collaborates with WIM business leaders, compliance and legal partners to identify cross functional teams to research and resolve open issues and particularly issues involving a customer remediation. The Remediation Support team focuses on facilitating the execution of WIM Customer Remediations and ensuring compliance with Customer Remediation policy and governance as well as Communications governance processes.

The team is seeking a talented, organized, experienced individual to partner with WIM Private Wealth Management, Wells Fargo Asset Management, and Trust Services Group business leaders to effectively progress, communicate, and execute customer remediation initiatives, ensuring compliance with regulatory and audit timelines.

Specific responsibilities include the following:
  • Facilitate cross functional teams across WIM to progress and complete customer remediation execution in accordance with policy and governance processes
  • In partnership with WIM Customer Remediation Coordinators, identify and engage appropriate stakeholders for business/product, legal, compliance, risk, operations, tax, field, and client communications, and customer remediation governance to progress execution and completion of remediation efforts
  • Organize, facilitate, and track activities, and provide status updates and support to senior executives as needed on individual customer remediation efforts
  • Engage in multiple initiatives simultaneously and meet aggressive deadlines amid shifting priorities
  • Collaborate effectively with external and internal customers and partners
  • Ensure all initiatives follow the applicable Enterprise and WIM policies such as the Issue Management, Customer Remediation, and Regulatory Change Management policies
  • Bridge differences between parties to come to effective solutions

Required Qualifications

  • 5+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 5+ years of financial services industry experience, of which 3+ years must include direct experience in risk management demonstrated through work or military experience

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Financial services industry experience
  • Risk and regulatory compliance experience
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Ability to present to decision makers in a professional and confident manner
  • Ability to track large volumes of activities across multiple projects and groups
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to organize and manage multiple priorities

Other Desired Qualifications
  • Minimum of a Bachelor's degree in a technology, finance, or other business related field
  • Technical understanding of specific WIM, Wealth Management, and Abbot Downing Bank Fiduciary business operations, processes, and products (including collective funds)
  • Experience coordinating and implementing new or changed rules and regulations across a line of business to include technology changes, communication, policy changes, and training
  • Strong interpersonal, influencing, and communications skills with ability to interact effectively with stakeholders to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise control function
  • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end regulatory solutions and controls aligned with business/customer processes
  • Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate
  • Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge, and do so independently when necessary
  • Understanding of WIM functions and fiduciary activities in a bank environment strongly preferred
  • Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
  • Knowledge, understanding, and experience with project management principles: tracking deliverables and coordinating tasks and activities; managing issues and risks; driving to achievement of objectives

Job Expectations

  • Ability to travel up to 5% of the time

Street Address

NC-Charlotte: 550 S Tryon St - Charlotte, NC
NY-New York: 150 E 42nd St - New York, NY
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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