HR Operations Supervisor

October 17 2020
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Department Overview

The Human Resources and Learning team within the Shared Services department addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success.

About the Role

Internally known as Operations Supervisor 2. The role supports in process expansion, staffing, and new hire training. Takes a lead role in developing and implementing best practices. Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.


  • Develop metrics to measure growth and performance of the department
  • May manage and research escalation function and/or a larger, more complex group. Supervise workflow and quality, overseeing resolution to complex issues / concerns
  • Working with management team to identify problems, communicating company policy, procedures and practices.
  • Making employment decisions and setting performance standards.
  • Training and coaching staff, conducting performance evaluations, performing financial, product and/or business case analysis and completing projects as assigned.
  • Responsible for New Hire onboarding and support
  • Conduct performance reviews
  • Resolve escalated problems, communicating information orally or in writing to customers, other departments and/or senior management

Market Skills and Certifications

  • College graduate. Bachelor's Degree, any field
  • 2+ years of supervisory experience or 2+ years of coaching experience in an HR Operations environment
  • Background / experience in HR Operations support including but not limited to: Payroll, Online Tools, Leaves, Benefits etc.
  • Experience resolving and working through escalated and complex issues and concerns
  • Excellent verbal, written, and interpersonal communication skills, Solid problem solving skills, effective organizational, multi tasking and prioritizing skills
  • Ability to motivate and provide performance feedback, in a fast-paced and ever changing environment
  • Experience recognizing service opportunities and providing exceptional customer satisfaction
  • Intermediate Microsoft Office skills
  • Amenable to work on shifting schedules, mid-afternoon and night shift, Mondays to Fridays
  • Amenable to work in McKinley hill, Taguig City

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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