Fraud & Claims Supervisor

Location
Manila
Posted
October 17 2020
Ref
54637BR
Industry
Banking
Position
Operations
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description


Responsible for supervising a team of specialists in a fraud and claims program that ensures proactive identification, prevention execution, detection and recovery, or claims handling. Work is typically accomplished through analysts/specialists; although some higher-risk, more complex cases may require hands-on involvement. Resolves escalated issues; communicates with customers, vendors, other departments and fraud and claims management. Responsible for work distribution management, ongoing production and workflow improvement efforts. Works with fraud and claims management to implement department policies/procedures to maximize individual and team results while providing an exceptional customer experience. Ensure compliance with internal policies, risk controls and government regulations including, but not limited to FCRA, UDAAP, Regulations E, CC, D, and Z. May participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches staff. May develop/assist in developing training materials. May manage a budget.

Market Skills and Certifications


Bachelor's Degree graduate (preferably in Banking & Finance, Business or Economics)
  • 3+ years of experience in one or a combination of the following: financial services, wire transfer, Bank Secrecy Act, anti-money laundering.
  • A minimum of 2+ years of coaching and leading but this may be negotiated. (Supv 1: 2+ years of people management / Supv 2: 3-5 years of people management)

  • Role

    requires the ability to prioritize work, meet deadlines, and achieve high productivity and quality standards
  • Ability to work under pressure in a fast-paced and result-driven team environment
  • High proficiency in English, both verbal and written
  • Flexible to work on any schedule



  • Desired Qualifications

    • High level of accountability
    • Ability to facilitate team meetings or present information to an audience
    • Workforce management experience including: directing activities of team members, performance management, mentoring, and career development planning.
    • Intermediate Microsoft Office Skills


Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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