Systems Operations Engineer

October 17 2020
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .

Wholesale, Wealth & Investment Management Technology

Wholesale, Wealth & Investment Management and Innovation Technology (WWIT) enables the Wholesale and Wealth & Investment Management (WIM) businesses and partners with stakeholders across the company on enabling business transformation through disruptive innovation technologies such as artificial intelligence/machine learning, quantum computing and block chain.
Wholesale Banking helps small, mid-sized, and large commercial and corporate companies succeed financially through businesses that include Commercial Banking, Commercial Real Estate, Corporate and Investment Banking, Investment Portfolio, and Wells Fargo Commercial Capital.
Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment, and retirement products and services to clients across U.S.-based businesses through WIM's sub-brands, including Abbot Downing, Wells Fargo Advisors, Wells Fargo Asset Management, Wells Fargo Institutional Retirement & Trust, Wells Fargo Investment Institute, and Wells Fargo Private Bank

Market Skills and Certifications

Job Responsibilities

Individual contributor responsible for leading ECM Applications must have good background in production support area (L1/L2) and must be aware of Incident, Problem management, Release & deployment management process along with ITIL Standards
• Deliver results in less defined & constantly changing environments
• Communicate with broad, deep and diverse audiences, including technology and business leaders; ability to simplify complex messages for consumption
• Lead of all Production/BCP support activities for the platform and applications with 24x7 coverage model in a global team setup.
• Drive operational management via EACO/Incident response, communication and tracking along with root cause identification and closure.
• Provides operational continuity through the development, management, measurement, analysis and reporting of key service-level metrics as required by management
• Manages continuous services improvements and drives innovation to ensure SLAs and OLAs for the critical business processes, applications and partner interfaces
• Maintain and update all Production related documentation (e.g. game plans, run books, procedures, processes).
• Ensure effective Production systems monitoring, alerting instrumentation and notification response/maintenance.
• Work with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Ability to productively multi-task and manage multiple concurrent issue resolution work-streams, project deliverables across portfolio in an agile way with changing priorities.

Strong written, oral communication skills along with documentation practice.

Experience with the Microsoft Office suite (Word, Excel) required, Collaboration Tools set - JIRA, Confluence etc.

Essential Qualifications

  • Experience including application support, development and deployment in Windows technology stack.
  • Application support experience Dot NET,SQL Server, Windows & Custom Web Services ,UI
  • Must have high level understanding of the application architecture for Windows applications
  • Experience in data base concepts and support experience
  • Proven oral and written communication skills, with excellent presentation skills Hands on experience using monitoring tools like Splunk, AppDynamics, Netcool etc is preferred
  • Must be able to work in a fast paced environment and have strong time management skills.
  • Good understanding of multiple layouts and procedures.
  • Good analytical and problem solving skills
  • Troubleshoot applications and working directly with various internal application team partners.
  • Must be a good independent contributor to the team and good team player

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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