Big Data Production Support Team Member

Location
Charlotte, North Carolina
Posted
October 17 2020
Ref
5553664-5
Industry
Banking
Position
Retail Banking
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

Wells Fargo Technology's Data Technology Platform Services Team is looking for a Systems Operations Engineer to support the operations of multiple Enterprise scale Data Warehouse applications within the Production Support Shared Service organization. This position has the primary responsibility of providing production support, analyzing, troubleshooting, and resolving production job failures, data research, recommending and implementing code fixes as well as coordinating with the ETL Development, Database, and Business Analyst teams within each application team.

•Primary production support for analytical data ETL jobs and Big Data Batch and Near Real-time processing jobs within the Enterprise Data Lake environment.
•Troubleshoot and analyze complex production problems related to data, network file delivery, and server and application issues independently and provide solutions to recovery. Drive and participate in postmortems to avoiding repeated incidents.
•Solve problems related to the Core services systems and the buildout of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.
•Collaborate with the business analysts and ETL development team members to resolve complex data design issues/provide optimal solutions that meet business requirements and benefits system performance.
•Collaborate with channel teams which includes offshore team members, work flexible hours as required to achieve a global follow-the-sun support model.
•Identify and implement operational best practices and process improvements within the following functional areas: Audit, Risk, Change, Event detection, Incident Management, Problem management, Vulnerability Management, Technical Refresh, Tools and Application Support
•Encourage and participate in knowledge sharing as necessary.
•Develop and foster a positive relationship with team members, team leads and business partners.
•Develop and updates documentation, departmental technical procedures and user guides.
•Be willing to work non-standard business hours on an on-call basis in a 24x7x365 environment
•Implement best practices for production environments
•Encourage and participate in knowledge sharing as necessary

Required Qualifications

  • 5+ years of experience working in managed services as demonstrated through work, military, or education
  • 3+ years of experience working in managed services as demonstrated through work, military, or education
  • 3+ years of application production support experience
  • 3+ years of UNIX experience
  • 3+ years of job scheduling experience
  • 2+ years of Big Data experience


Desired Qualifications

  • Experience supporting technology at an enterprise-level
  • Ability to interact effectively at varying levels of the business and technical organizations; including management
  • Strong team or technical leadership experience
  • Excellent verbal, written, and interpersonal communication skills
  • Good verbal, written, and interpersonal communication skills
  • A BS/BA degree or higher in science or technology
  • Knowledge and understanding of incident management: gathering impacts and analyzing data
  • Strong organizational, multi-tasking, and prioritizing skills
  • Advanced problem solving and technical troubleshooting capabilities
  • Knowledge and understanding of Autosys
  • Knowledge and understanding of relational databases
  • 1+ year of SQL experience


Other Desired Qualifications

2+ years of production support or administrative experience with Hadoop tools such as MapR, Hortonworks, Yarn, Spark, and Hive
Experience with unstructured datasets, such as log files, email, and text

Job Expectations

  • Flexibility to address incidents as needed 24 hours a day
  • Flexibility to frequently be on call beyond normal working hours
  • Ability to work on call as assigned


Street Address

NC-Charlotte: 301 S College St - Charlotte, NC
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
NC-Charlotte: 401 S Tryon St - Charlotte, NC
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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