Systems Operations Engineer

Location
Hyderabad
Posted
October 17 2020
Ref
49676BR
Industry
Banking
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description




About the Role


Team member will be working as application technical Support role and owns the incident and problem management process in production environment for critical Wire payment processing applications. Candidate will have continuous vigil/monitoring of the application logs, infrastructure, servers, etc. Follow the escalation matrix in place, reach out to application teams if required, document the overall steps taken and communicate to all stakeholders to close the loop.



Responsibilities


  • At least 8 yrs of application support experience for payment applications
  • Strong Banking domain knowledge
  • Strong SOA OSB based applications support experience.
  • Strong experience in Unix Shell/Perl scripting.
  • Strong knowledge of Relational database & SQL queries
  • Flexible to work in shifts (APAC & UK ) on rotational basis
  • Expertise in ITIL processes ( Change , Incident and Problem Management) for Application Support
  • Knowledge on monitoring tools like ITRS Geneos, AppDynamics , Splunk , etc
  • Experience in supporting Apache or Weblogic Server or any similar Application servers.
  • Knowledge of IBM MQ Series, Tomcat
  • Experience in job scheduling tools like Autosys
  • Demonstrated experience in identifying critical issues and troubleshooting.
  • Responds to customer inquiries, resolves and closes problem tickets within the SLA
  • Responds to operation monitoring events in test and production environments
  • Good interpersonal, oral, and written communication skills.
  • Escalates to Level 3 support as required
  • Provide support on weekends for application changes and patching activities.
  • Work with Various partners and Technology teams for quick restoration and ensure Application availability.
  • Provide timely solution to incidents and escalate appropriately as required.
  • Take the lead for the issues and drive them to closure.



Essential Qualifications


  • University degree in CSE or Equivalent.
  • Experience of more than 8 years in providing application technical support.
  • Knowledge and experience in ITIL processes, unix, scripting, SQL.
  • Strong analytical skills.
  • Fluency in English


We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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