Customer Excellence Conduct Control, (Business Risk and Control Sr. Director)

Location
Charlotte, North Carolina
Posted
September 26 2020
Ref
5552636-3
Industry
Banking
Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune's 2019 rankings of America's largest corporations.

Chief Operating Office

Integrated operations organization works collaboratively and consistently across the company. The Chief Operating Office includes core operations functions for each of the lines of business under leaders who have joint reporting relationships. Including Front Line Control for each of the lines of business and enterprise functions, Strategy and Operations Planning, Sales Practices Oversight and Management, Enterprise Shared Services, Strategic Execution & Operations, Corporate Properties Group, Business Continuity and Resiliency, Enterprise Customer Excellence, Supply Chain Management and Chief Administrative Office.

The Role

We are seeking the following Control Leaders who will serve as an important member of the Front Line Control organization and are accountable for assessing and ensuring effective management and control of associated risks for:
  • Enterprise Customer Excellence- Conduct Management
  • Enterprise Customer Excellence- the Enterprise Complaints Management Office

Each leader actively counsels group leadership on risk and control issues, issue management and remediation and regulatory interactions. Each leader must foster a collaborative environment that ensures timely communication and strong cooperation between this front line unit and independent risk management under Corporate Risk, and a strong connection with Wells Fargo Audit Services.
Specific responsibilities include:
  • Supports the development of a strong risk and control culture within the group
  • Escalates concerns and issues to senior leadership and the Board as appropriate, following established protocols
  • Provides Front Line input to the establishment of enterprise risk programs to ensure risk factors are identified, monitored and considered
  • Builds a high performing risk management and control organization. Ensures proper risk management staffing and expertise exists in the group and builds capabilities, processes and teams that meet heightened risk management expectations
  • Provides guidance and works closely with the leaders in the respective organizations in the establishment of controls in alignment with Enterprise and functional policies and standards. Operationalizes those controls consistent with guidance from Risk Control Executive
  • Proactively counsels leadership of lines of businesses on new and emerging risks, issue management, and remediation and provides reporting on risks/controls/issues to the respective business leader and Independent Risk Management
  • Develop and implement mitigation strategies to address known gaps and deficiencies in an effective and timely manner

The successful candidate will also work closely with Senior Managers across the respective businesses and with other Control Executives in the development and execution of company risk management strategies. Accordingly, critical success factors will include the ability to develop partnerships with many functional areas, provide insight into the regulatory climate and identify trends which may present opportunities or reflect gaps in the Company's strategic execution/direction.

The Candidate

The successful candidate for this role is knowledgeable of the inherent risks and control environment for the respective businesses and is forward-looking to identify internal and external risk trends which may present opportunities or cause for concern. Must have the skills and competencies to exercise the stature and authority of the role to effectively challenge business leaders and members of the leadership team to ensure that risks are identified and remediated and that remediation is sustained with a robust control environment. S/he will demonstrate effectiveness in building a high performing team, focused on driving results through leadership effectiveness and team member engagement; contributing to broad risk management strategy with a One Wells Fargo lens by living the vision and values of Wells Fargo. This collaborative leader must be capable of initiating action and managing change. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement.

Location: Minneapolis, MN,Des Moines, IA,New York, NYor Charlotte, NCpreferred, other Wells Fargo core markets will be considered

Required Qualifications

  • 10+ years of management experience
  • 12+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 12+ years of financial services industry experience, of which 10+ years must include direct experience in risk management


Other Desired Qualifications
  • A strong track record and business knowledge in the financial services sector with subject-matter expertise as it pertains to business functions
  • Demonstrates the ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
  • Understands the respective businesses they are supporting and understanding of related laws/rules/regulations
  • Strong analytical ability used to identify risks and confidently raise issues and through proper statue and authority will counsel and escalate early and when necessary
  • Design a control and ways to measure effectiveness
  • Meaningful knowledge across the enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the enterprise Risk function and the business
  • Influence business partners including enterprise functions through networking, communication and written products
  • Ability to analyze, problem solve with demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution through a consensus building approach
  • Implement solutions through written action plans, procedures and change management
  • Deep understanding of ever-evolving governance processes and regulatory environments
  • Ability to fluently articulate strategy and operations; translating organizational strategies into clear objectives and action
  • Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
  • Demonstrated experience working in a rapidly changing and complex environment
  • Bachelor's degree required

Personal Attributes:

Beyond experience, the right personal style and attitude are critical to success in this role.
  • Strategic Leadership - Creating and achieving a desired future state vision through influence on individual and group goals, reinforcements and systems
  • Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives
  • A true team player and collaborator, translating prior knowledge and experience into strong and productive relationships internally and externally
  • Organizational Awareness - Having and using knowledge of systems, situations, pressures, and culture within the company to identify potential organizational problems and opportunities; perceiving the impact and the implications of decisions on other components of the company as well as the impact on investors, customers, and clients
  • A respected partner who adds value to the broader team
  • A strong and effective manager and leader, capable of attracting, mentoring, retaining and promoting talented and productive staff
  • An impeccable reputation for integrity, accuracy, consistency, detail orientation and business acumen
  • A self-starter with a working knowledge of risk management fundamentals and policy creation
  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
  • Able to effectively and constructively lead change in an organization


Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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