Systems Operations Engineer

September 17 2020
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM). We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview

The Enterprise Technology Infrastructure (ETI) team is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.

About the Role

  • Provides support for the most complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems.
  • Act as an internal consultant regarding use of tools and processes; evaluates service level agreement criteria; identifies gaps in current technology processes and recommends changes to assure SLAs can be supported.
  • Performs complex migrations from development to production, upgrades, installations and/or configurations.
  • Evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and creates and/or provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs.
  • Analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; and creates, updates and tests the business continuation plan.
  • May provide team leadership to team or project members in a technology organization. May assign tasks and/or project resources; provides work direction and monitors work progress and adherence to technical process controls/standards. Provides subject matter expertise to less experienced analysts.
  • May provide input to supervisors on team member performance.


  • Provides support for highly complex technical Infrastructure Support in planning and Execution
  • Ability to troubleshoot advanced OS, network, hardware and software issues independently and work with product vendors for solutions
  • Experienced in using diagnostic tools and processes to maintain, troubleshoot and restore service or data to systems
  • Understands overall Application Infrastructure and isolate the problems working with other Support Groups
  • Act as an internal consultant regarding use of tools and processes
  • Evaluates service level agreement criteria and identifies gaps in current technology process and Provides recommendations
  • Defines Standards for Process and Technical Documentations and provide direction in documenting the Knowledge
  • Analyzes trends and recommends process improvements and take ownership in implementing them.
  • Ability to Communicate and partner with other support SMEs for business communications and Projects
  • Ability to make quick and accurate decisions, including the appropriate escalation of critical issues
Primary Skills :
  • Working experience in supporting Global Infrastructure and remote Datacenter based IT systems
  • Working experience in virtual Teams and takes lead in discussion and gather required information
  • Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported area.
  • Active participation in Infrastructure level Projects and provide design and Implementation Solutions
  • Use Automation Approach for routine tasks and Generates improvements for Team Productivity.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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