CTS Account Associate 1

Minneapolis, Minnesota
September 16 2020
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

This position is within Corporate Trust Services (CTS).

*Please note: position hours areMonday - Friday; 8:30am - 5:00pm

At Wells Fargo, specifically in Commercial Captial - Corporate Trust Services (CTS) - Document Custody we are excited to partner with Residential Mortgage Backed Securities clients to help them succeed with their custodian needs. This CTS Account Associate 1 works closely with Relationship Managers in managing and administering a portfolio of accounts. They assist Relationship Managers in pro-actively handling and resolving customer issues and problems while interfacing with operational areas, internal departments and outside vendors as needed to resolve requests. They may perform daily administration of accounts including set-up, processing, maintenance and oversight according to policies, procedures, regulations. This position will have contact with clients to assist Relationship Managers in resolving requests.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 1+ year of experience in one or a combination of the following: financial services, customer service, or customer account management experience demonstrated through work or military experience; or a BS/BA degree or higher in business

Desired Qualifications

  • Financial services industry experience
  • Ability to exercise independent judgment to identify and resolve problems
  • Customer service focus with the ability to respond to requests in a timely manner
  • Knowledge and understanding of document custody
  • Knowledge and understanding of emBTRUST
  • Ability to be flexible and adaptable to changing priorities and deadlines
  • Ability to escalate issues
  • Ability to interact with all levels of an organization
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to work in a fast-paced deadline driven environment
  • Effective organizational, multi tasking, and prioritizing skills
  • Excellent verbal, written, and interpersonal communication skills
  • Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
  • Strong attention to detail and accuracy skills

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $31,200 Mid: $41,000

Street Address

MN-Minneapolis: 751 Kasota Avenue - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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