Customer Service Representative 2 -Merchant Service Client Processing

Des Moines, Iowa
September 16 2020
Customer Service
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.

Our Retail Services team partners with Dillard's to issue Dillard's and other Merchant's- branded private label and co-brand credit cards to consumers for use at their stores.

Our Customer Service Representatives (CSRs) are responsible for responding to incoming calls for routine and complex merchant inquiries.
• Quickly answer customer inquiries in a friendly and courteous manner
• Deliver exceptional service to our customer by going out of the way to please them
• Provide first call resolution, while following strict procedures that meet compliance guidelines

Currently hiring for training class starting on 11/2/2020. Training hours are 8:00am - 4:30pm Monday - Friday for 5 weeks. (Must be available to attend entire paid training class)

Once you have completed training you will be assigned one of the 40 hour per week fixed schedules below which is within our operating hours: Sunday 10 AM - 11:30 PM; Monday - Saturday 7:00 AM - Midnight

There are two available schedules to select from:

1. Sunday 3:00pm-11:30pm, Monday- Thursday 3:30pm-12:00am (Friday & Saturday off)
2. Tuesday - Saturday 3:30pm-12:00am (Sunday & Monday off)

Starting rate: $17.10/h

Our next big investment is in you! Wells Fargo Bank offers:
• Career Growth
• Broad array of medical, dental, vision plans and wellness benefits
• Vacation/Sick Time - up to 18 days paid time off your first year
• Community Service hours
• Matching 401 (k) up to 6% and Stock Purchase Plans
• Discounts and savings on Wells Fargo Bank products and services
• Tuition Reimbursement available after 6 months up to $5000
• Commuter Benefits

• Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications

  • 1+ year of experience interacting with people or customers, demonstrated through work, military, or education

Desired Qualifications

  • Ability to effectively listen and elicit information
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems

Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

IA-Des Moines: Min: $31,200 Mid: $35,000

Street Address

IA-Des Moines: 800 Walnut St - Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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