Business Support Consultant 5 / Internal Audit - Governance and Oversight

Minneapolis, Minnesota
September 16 2020
Retail Banking
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Internal Audit conducts audits and reports the results of our work to the Audit & Examinations Committee of the Board of Directors. We provide independent, objective assurance and consulting services delivered through a highly competent and diverse team. As a business partner, Audit helps the Company accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.

The Team: Governance, Analysis and Reporting
The Governance, Analysis, and Reporting (GAR) team Chief Audit Director leads the group that oversees audit quality and effectiveness for risk identification, monitoring, and assurance activities in conformance with stakeholder expectations and industry standards. In addition to a robust Quality Assurance capability, GAR aggregates themes, root causes of issues, and creates divisional reporting for executives, management committees, and the board. The group also governs and monitors audit's requirements regarding regulatory and non-regulatory control issues, and oversees and reports on the function's project audit portfolio, which includes audits of the company's most significant projects and initiatives.

The Role:
The Business Support Consultant 5 will collaborate across Internal Audit teams for end to end management of issue monitoring, validation activities, and project auditing, demonstrating strong business acumen, expertise in banking regulations, project management, and advanced auditing skills. The Business Support Consultant will consult with audit management on matters of significant strategic importance of the Audit function. The person in this role will drive efforts to ensure strong execution across Audit related to Issue Management and Project Auditing, establishing and executing procedures designed to limit risk exposure and create efficiencies. This role will partner with audit leadership to establish new requirements and governance, specifically related to the following activities:
  • Issue Capture (Regulatory or Non-Regulatory Sourced): Confirm that issue responses address root causes and reflect agreement between the business and audit on success criteria. Ensure corrective actions are comprehensive with appropriate resources aligned. Validate that audit's reviews ensure management develops corrective actions that can be completed in appropriate timelines. Ensure interdependencies and pre-requisites are fully understood by stakeholders at time of issue capture. Execute routines to ensure auditors validate that Wells Fargo systems of record accurately capture resolution deliverables, timelines, and accountabilities. Challenge auditor decisions or escalate concerns that pose risk to the successful remediation of issues. Apply regulatory and operational risk subject matter expertise unique to the circumstances of the issue at every touch-point.
  • Validation Planning: Ensure timely documentation of approach for corrective action validation and determine appropriate committee channels for review and approval. Engage with audit teams to review their ongoing feedback with management and to assess if the audit validation and testing procedures are comprehensive and executed to identify concerns timely. Ensure that validation procedures are control-focused and include procedures to challenge control design in addition to control execution. Demonstrate strong expertise in audit testing, including the use of automated control testing and use of data analytics when influencing testing approaches. Advise audit teams to ensure test plans contain adequate procedures related to regulatory compliance or to mitigate gaps related to regulatory compliance matters.
  • Ongoing Monitoring and Final Validation: Track audit budget and ongoing monitoring activities including anticipated delays/due date extensions. Challenge audit teams to ensure validation testing procedures and timelines are modified as necessary based on monitoring activities. Demonstrate credible challenge to the audit team if interim ratings or progress status commentary is not accurate or appropriate in aggregated management reporting or other status reporting. Identify and escalate situations where audit and accountable executives are misaligned. Monitor validation progress, coordinating activities across the audit teams, management and board reporting where applicable. Partner with Audit executive leadership, Quality Assurance, and where applicable, with regulatory relations to provide reporting to senior leaders and regulators as appropriate.
  • Project Auditing: Promote consistent approach and outcomes in Audit's risk assessment, budgeting, scope, and testing approach for Wells Fargo's most significant strategic priorities and innovation initiatives. Taking a portfolio view, ensure that Audit teams are providing assurance to Management on controls inherent in these activities, for example that projects are being governed appropriately, change management controls are effective, and that timelines and objectives of the initiatives are on track. In addition, through reviews and analytical surveillance, ensure that audit ratings and periodic status reporting are well supported through adequate audit procedures and that ratings are applied consistently. Leverage expertise and experience with Project Management methodologies, including Waterfall and Agile, to support Audit's activities in this area.

Required Qualifications

  • 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning

Desired Qualifications

  • A BS/BA degree or higher
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Excellent verbal, written, and interpersonal communication skills
  • Good analytical skills with high attention to detail and accuracy
  • Solid problem solving skills
  • Strong organizational, multi-tasking, and prioritizing skills

Other Desired Qualifications
  • Solid understanding of Institution of Internal Audit (IIA) standards and other professional industry standards and guidelines (ISACA, ACAMS, etc.)
  • Subject Matter Expertise in Cnsumer Banking Regulations, Operational Risk Management, and experience working across large, complex regulatory remediation programs
  • Solid knowledge and understanding of audit or risk methodologies and supporting tools.
  • Certification in one or more of the following: CPA, CAMS, CRCM, CIA, CISA or Commissioned Bank Examiner designation.
  • Experience at a financial institution or accounting firm.
  • Experience with auditing, governing, or executing change management initiatives such as enterprise control remediation projects and strategic priorities, especially in Agile and Waterfall project management environments; project experience managing at a program level is also desired.
  • Experience preparing and delivering reports to senior leaders and banking regulators
  • Advanced data-analytic skills, including MS Excel, Tableau
  • Risk management specialization in areas such as Regulatory Compliance including BSA/AML, Basel, operational risk, data analytics, credit administration, stress testing, model risk, and Information Technology General Controls (ITGC)

Job Expectations

  • Ability to travel up to 10% of the time

Street Address

NC-Charlotte: 301 S College St - Charlotte, NC
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
MN-Minneapolis: 600 S 4th St - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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