Managing Director, 401K Relationship Manager

Covington, KY
October 17 2019
In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery!

The Team

The Managing Director (MD) focuses on understanding and responding to client needs. In this position you assume a consultative role to acquire a clear understanding of the business need and the client's perception of relevant issues. You will ensure client happiness by seeking feedback and anticipate issues and/or concerns to enthusiastically provide solutions.

The MD is also entrusted with a book of business of defined contribution and is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors.

The Expertise You Have

· College degree preferred or equivalent work-related experience.

· Series 7 & 63 required.

· 8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry.

The Skills You Bring

· Excellent retirement plan record keeping and administration experience.

· Relationship management experience.

· Excellent verbal and written communication skills.

· Excellent organization and time management skills and attention to detail.

· Proven problem-solving skills.

· Effective presentation skills, influence and negotiation skills.

The Value You Deliver

· Verifying client agreement about the issues and options before implementing with solutions. Developing, managing and maintaining strong client relationships.

· Building positive relationships based on shared dedication to mutual goals. Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship. Acts as the client's "trusted advisor".

· Building client relationship to the highest level of decision makers.

· Planning and conducting effective in-person and/or phone meetings.

· Makes detailed plans and preparations for client meetings.

· Accurately planning, influencing, and implementing Fidelity solutions to address needs.

· Differentiating Fidelity's benefits approach against competitive benefit solutions.

· Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients on qualified and potentially non-qualified plan design alternatives.

· Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.

· Responsible for analyzing the client's investment architecture and providing appropriate alternatives.

· Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.

· Actively facilitating Investment Review meetings.

· Working closely and actively leads discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients/Fidelity.

· Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.

· Encouraged to own the client relationships for which they are accountable.

· This includes problem resolution on behalf of clients to produce a satisfactory outcome.

· The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client.

· Responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery.

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.

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