Ops Processing Specialist
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
Fortitude Life & Annuity Solutions, Inc.
Fortitude Re: In 2016, AIG created a third reporting segment, Legacy, to manage non-core assets and liabilities, and businesses in run-off, with the objective of balancing the benefits of return of capital or capital redeployment, with potential near-term reductions in book value. The launch of the Fortitude Re entity in 2017 was an important early step in achieving that objective. AIG continued the Fortitude Re strategy by announcing a strategic partnership with The Carlyle Group to achieve the long-term vision for Fortitude Re. Fortitude Re currently reinsures $36 billion of AIG's Legacy Life and Annuity and General Insurance liabilities.
Fortitude Re's diversified risk portfolio, strong claims operation, and efficient administration capabilities provide the foundation for a platform that can be scaled over time to offer unique solutions to external parties. AIG and Carlyle plan to build Fortitude Re into a standalone platform with financial strength that complements its strategically differentiated capabilities. For more information, please visit http://www.aig.com/investor-relations.
Your Contribution at AIG/Fortitude Re
This is a processing position responding to policy owner and agent's correspondence as well as in-house inquiries. This team is also responsible for end of year tax reporting.
- Analyze and timely process moderately complex and non-routine customer service transactions and correspondence. (95% of time is spent processing).
- Assist with IRS tax reporting and IRS regulatory activity.
- Resolve customer or agency concerns.
- Process annuity disbursements.
- Train new employees in the specific duties of the job.
- Perform other duties as assigned.
What we are looking for
- 3 - 5 years of experience
- Good verbal and written communication skills
- Intermediate Math skills
- Must be a fast learner
- Basic knowledge of Insurance products would be helpful
- Ability to deal and work with various teams
- Good customer service skills
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.