Business Analyst II-Investigations
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
American General Life Insurance Company
Business Analyst II - Investigations
Your future team
VALIC specializes in retirement savings and investment products and services, including individual variable and fixed annuities, group retirement products, mutual funds, financial planning and investment advisory services and guaranteed investment contracts. VALIC has been in the 403(b) market since its inception writing the first K-12 403(b) programs almost 50 years ago.
VALIC Operations has an extremely fast-paced and dynamic environment and operates within a strong compliance and regulatory environment. The functions are high impact and include operations and service activities required to support plan sponsors in the administration of retirement plans such as plan implementations, transaction activities, reporting and customer contact centers. This means, VALIC has to be proactive and assertive in its ability to identify, stop, and prevent fraudulent activity.
The Investigation Analyst is key in identifying and stopping fraudulent transactions. By reviewing and responding to potential threats you will be equipped with the knowledge and expertise to prevent further impact to the customer and the company.
Your contribution at AIG
As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients. In this role, you will be responsible for:
- Conducting all required regulatory reporting to internal and external stakeholders according to established guidelines.
- Thoroughly investigating allegations of suspicious account activity, communicating and documenting dispositions in an articulate and concise manner.
- Working with IT, internal business units, and team members to ensure all requisite investigations and follow-ups are completed. Including, but not limited to, requests to stop processing of fraudulent transactions, reclaiming funds distributed to fraudsters, and reporting to the proper regulatory units.
- Overseeing the team's mailbox to ensure that requests are acknowledged and handled in a timely manner.
- Conducting random quality reviews of investigation research.
- Coordinate with necessary stakeholders on a regular basis to ensure that process and procedure documentation remains current.
- Communicating relevant updates to team, stakeholders and leadership as appropriate.
- Within the first six (6) to twelve (12) months the person in this position will be expected to:
- Understand systems, processes, and the impact to the team and business objectives.
- Independently manage all monthly regulatory reporting and communication.
- Actively participate in identifying process and procedure improvements for team
What we are looking for
- Bachelor's degree in a related field or four years related work experience.
- Ability to think critically and perform with strict adherence to regulatory reporting guidelines.
- Excellent verbal, written, and presentation communication skills at all levels.
- Proven analytical and problem-solving skills.
- Experience in conducting fraud investigations.
- Proficiency in Microsoft Office applications: PowerPoint, Word, and Access. Expert in MS Excel.
- Experience using Cognos, SharePoint, and/or other reporting and case management databases.
- Demonstrates initiative, perseverance, and commitment in accomplishing objectives.
- Ability to identify a problem and its root cause as well as recommend viable solutions.
- Ability to handle multiple tasks, special assignments, and other priorities while adjusting work accordingly to meet target deadlines.
- Ability to take initiative and perform necessary tasks without supervision or prompting.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.