Transition Services Associate

Location
Denver , CO
Posted
November 13 2018
Ref
1815386
Industry
Securities
Description

In Transition Services you will be an integral part of a team that provides expertise for the transition of wealth due to certain life events.  When a life event requires a customer to make changes to their accounts, you will provide a personalized, frictionless experience for these transitions. In this role, you will have the opportunity to help maintain lifelong Fidelity relationships as well as foster new ones for generations to come. 

The Purpose of Your Role

 

You will serve as a single point of contact to customers for all of their account reregistration needs, providing a dedicated, compassionate, and balanced approach by building customer confidence and earning their trust.  This includes: 

  • Owning the experience from initiation to completion

  • Providing simple, easy solutions for complex requests

  • Leveraging comprehensive digital solutions
  • Servicing the full spectrum of customer needs, including account set up, money movement, trading and establishing /updating account features

The Expertise You Have

  • Series 7 required
  • Series 63 or ability to obtain within 90 days
  • 2-3 years of previous financial services experience

The Skills You Bring

  • Strong multi-tasking skills and the ability to process transactions with efficiency and accuracy
  • Strong organizational skills, ability to prioritize decisions in a fast moving environment
  • Take ownership of complex situations that result in positive outcomes for the customer
  • Contribute to a team environment that fosters culture of peer to peer coaching, collaboration and recognition

The Value You Deliver

  • Engage with customers, via inbound calls, responding to their inquiries which may include notifying us of certain life events, owning the reregistration and providing next steps for completing, processing reregistration, processing transactions to include equities, mutual funds and fixed income trades and other specialized monetary requests, and product guidance and solutions for financial planning
  • Deliver efficient and responsive resolution for reregistration in the most effective way possible
  • Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the client
  • Correspond with customers through a number of channels including phone, letters and emails to quickly resolve the request

Qualifications
Client/Customer ServiceAdvertisement

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