Group Retirement Quality Assurance Analyst

Houston TX
October 10 2018
Insurance, Securities
Functional Area:

OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

American General Life Insurance Company

Group Retirement Quality Assurance Analyst

Your future team

We all want a future that's worth looking forward to. Helping people achieve their goals is what VALIC is all about. We call it being FutureFIT. FutureFITis all about our customers owning their future —living tomorrow the way they choose —and enjoying life the way they want. We've helped millions of individuals plan for, save for and realize the financial goals they've set. With the combined strength and diverse products of AIG member companies and VALIC powering your efforts, you can provide a uniquely high level of personalized retirement and financial planning—and make a real difference in the lives of those who deserve your help.

The Quality Assurance Analysts will report to the Quality Assurance Manager.

The Quality Assurance Analysts work as a team to review and analyze work performed by the Group Retirement processing teams to assure the highest quality for each client request. The analysts provide feedback to both individual processors and managers related to quality results. The analysts also partner with various other teams including the training team, the client forms team, and various project teams to ensure appropriate communication and partnership to achieve optimal client satisfaction as well as employee retention and engagement.

Your contribution at AIG

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG's business.

Duties and responsibilities

  • As an effective and efficient Quality Assurance Analyst, your performance will consistently meet or exceed the Key Performance Indicators.
  • Your communication with the processing and the training teams will be professional, concise, effective and encouraging to ensure the highest quality for our clients while ensuring employee engagement in the same.
  • Your review and analysis will extend beyond the single processing error to include feedback and suggestions to appropriate teams for additional training for individuals and teams as well as potential enhancement or revisions to processes, training manual and client request forms.

What we are looking for

  • Bachelor's degree in a related field for minimum 2 years of related experience.
  • Experience working in a team environment.
  • Analytical skills that extend beyond the obvious end result.
  • Effective communication skills including written, verbal and interpersonal
  • Knowledge of defined contribution plans is preferred.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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