Electronic Channel Support Representative

Westlake, TX
March 15 2018

Are you energized by making connections with people? Do you enjoy helping others? Are you the “go to person“ at work or in your community? Would your friends and family describe you as friendly and resourceful?  We really should talk.

The Expertise We're Looking For

  • Relationship building skills
  • Commitment to customers
  • Experience in service, technology support, banking, healthcare, or hospitality in people facing industries are strongly preferred.

The Purpose of Your Role

You bring your passion, we'll invest in you.  Yes, we are in financial services, but not in the competitive and old-fashioned way you might be thinking.  We offer an industry-leading, paid development program that will prepare you to deliver top quality technical solutions for our clients. These inbound phone calls, chats, and email interactions can range from something as simple as an account balance inquiry to the complexity of analyzing and assisting with hardware, software, and mobile devices. Your mission remains the same: Make it easy for our customers to use Fidelity tools and technology to help them make better decisions, so they can achieve their financial dreams.

The Skills You Bring 

  • Your passion for technology
  • Your unwavering commitment to customers
  • You're curious and have a willingness to learn, explore, and share what you have learned.

The Value You Deliver

At Fidelity, collaboration isn't just about working together in our small teams (15ish); it's about improving lives together.  Our success as a firm is due to the personal responsibility and pride our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other.  We ask for and act on our associates' input on everything from busting through customer issues to designing our workspaces. 

Your Life

We believe that a balanced life is important. Our benefit programs are designed to help you and your loved ones balance the needs of work, life and family.  Sound too good to be true!  See for yourself and learn more about our benefit offerings.

Total Benefits Flyer

Click Here for a news story about how we are helping our employees' payback their student loan debt.

Fidelity Investments was recognized as Dallas Morning News' Top 100 places to work for 2016, the Glassdoor Candidates' Choice Awards for 2015 and CareerBliss 50 Happiest Companies in 2018.

Apply now to learn more!

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