Regional Service Coordinator
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
Service Net Warranty, LLC
AIG is seeking an experienced, self-starting individual for a Regional Service Coordinator in AIG's Warranty Business. This position manages all open claims events to ensure proper servicer activity as well as customer satisfaction. This role also has responsibility for managing all Dispatch and Open Claims Management needs for the business. This position is located in Jeffersonville, IN within the warranty business - just 1 mile from downtown Louisville, KY.
Essential Duties and Responsibilities
•Accurately locates and dispatches a service provider for a claim through utilized program/software.
•Taking inbound/outbound calls related to all Dispatched claims, open claims issues and service provider related issues.
•Performs quality customer service through proper telephone communication.
•Dispatches service provides within accepted rate limits; responsible for controlling cost via lowest cost/highest quality service solution for each claim.
•Daily point of contact for the active service provider network.
•Monitoring and managing to performance metrics for the active service provider network.
•Handling new claim requests within service level agreement timeframes.
•Solicitation of new or existing service centers based on contact coverage needs.
•Faxing necessary forms to servicers for dispatching or service agreement negotiation purposes, and performing all necessary follow-up.
•Maintaining the data integrity of the current servicer network.
•Responsible for establishing and maintaining servicers account requirements (i.e. rates, pay codes, authorization levels, program codes, service levels, etc.) within internal and external systems.
Beneficial Knowledge, Skills, and Abilities
•Prior Customer service
•Project Management Skills
•Knowledge of how to sell and support service contracts in the extended service agreement business.
- High school diploma or GED required.
- Previous call center experience preferred.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.