Call Center Operations- Special Forces Level 2 Agent

Jeffersonville IN
May 25 2018
Insurance, Securities
Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC

AIG in Jeffersonville, IN is currently seeking a Special Forces Level 2 Agent to support our call center operations. Responsible for providing a superior level of service/support to both internal and external customers. This role will assist other team members to provide accurate claim resolutions.

•Proficient with PC's, especially with MS Word, Outlook, and Excel programs.
•Effective written and verbal communication
•Excellent interpersonal skills and the ability to work with a variety of personalities.
•Ability to consistently meet deadlines.
•Ability to work both independently and as part of a team.
•Superb organizational skills.
•Previous customer service and/or phone experience.
•Ability to multi-task and handle several issues simultaneously.
•Ability to maintain a positive and professional attitude when dealing with escalated claims.
•Ability to negotiate with customers and vendors.
•Ability to coach and assist other team members in a professional manner.
•Handle inbound customer service and escalation calls from both customers and clients.
•Communicates effectively with all levels within AIG Warranty, clients and/or vendors.
•Organize and process claim paperwork as necessary.
•Serve as liaison between customers, clients and/or vendors.
•Responsible for processing replacement claims and handling/responding to back-orders in a timely and accurate manner.
•Resolve client and customer claim issues; attempt to finalize issues within two days

This position will work 10:30 am to 9:00 pm, or 12:30 pm to 9:00 pm, with one weekend day worked.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.