VALIC Plan Coordinator
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
American General Life Insurance Company
On-going administration for strategically important retirement plans. Primary contact for customers regarding operational issues. Partnership with plan sponsor, relationship management, field and other internal/external members ensuring effective support/ongoing service needs. Maintain current data and plan provisions within appropriate record-keeping systems. Document issues/resolution. Complete annual plan reviews and updates to service notes. Facilitate/manage projects (EX: Corrective activity, plan maintenance, plan set-up. Knowledgeable of assigned client's retirement plan arrangements / provisions along with services provided (EX: Group Review, Compliance Testing, Reporting, GPS, Retirement Manager, CLM, Plan Sponsor Online, etc.). Monitor/ensure timely transaction approvals (distributions, loans, hardships). Reach out to Plan Sponsor regarding requested info, as well as applicable follow-up. Clearly document status of actions taken and communications sent. Partner with internal/external teams during acquisition/implementation of new groups/plans. Provide consultation and serve as SME for plan's operational requirements. Proficient in problem solving, research and analytical skills to resolve administrative issues, as well as follow through to ensure completion of all issues/requests to client's satisfaction, w/ little supervision. Proficiency in project management to coordinate client requests, problem resolution, plan/product changes. Maintain technical and communication skills, as well as knowledge of industry changes and trends.
Experience/Skill Requirements: Bachelor's degree (4 yrs work exp. may be substituted for degree requirement). 2 yrs applicable plan administration experience w/ knowledge of pension plan types and
defined contribution plans' daily valuation record keeping systems. Proven leadership skills and prior coaching or mentoring experience a plus. Strong communication (verbal & written) skills. Ability to independently prioritize multiple deadlines in fast-paced, dynamic environment. Ability to analyze data, determine root cause and provide/develop an appropriate solution for resolution.
Hours of Operations M-F, 7:00am - 6:00pm
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.