Batch Automation Engineer
IT - Information Technology
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
Act as a resource with expertise to automate and resolve complex batch related support activities and or service issues. Engage with the client directly to understand the business requirements, translate those requirements into executable scripts; interface directly with the client and technical support teams. As subject matter expert, moves in and out of teams to recommend problem resolution and or automation tools, scripts and processes. Coach and educate support services team members so they may learn how to resolve similar problems in the future through the use of scripts and automation tools.
Interprets business requirements related to batch processing. Ability to define and deploy enhancements towards optimization and modernization and to reduce/eliminate defined manual intervention steps. The qualified candidate must have experience within a large scale batch processing environments for both mainframe and distributed platforms.
Candidate must have strong communications skills; heavy customer facing and interaction both verbally and in written format. Must be able to work within the business community and with technical teams. Candidate must have a strong working knowledge of mainframe and distributed scripting capability.
Strong knowledge of VI automation tools desired.
Role and Responsibilities:
o Must have strong operational experience supporting mission critical production batch processing systems for both mainframe and distributed platforms.
o Candidate must have strong communications skills; ability to interact both verbally and in written format.
o Must be able to work within the business community and with technical teams.
o Candidate must have a strong working knowledge of mainframe and distributed scripting capability; strong knowledge of VI automation tools desired.
o Collaborate with technical and application teams to optimize/automate support processes.
o Interpret business requirements related to batch processing.
o Ability to define and deploy enhancements towards optimization and modernization and to reduce/eliminate defined manual intervention steps.
o Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards.
o Lead junior staff in the automation and lead support team towards automation.
o Participate in and contribute to large scale projects, including but not limited to planning, coordination, and implementation.
o Propose and implement system and operational enhancements including automation opportunities where possible (AI Engineer (currently using IPSoft).
o Performs troubleshooting and resolution of incidents and assists application developer team with troubleshooting as needed, interacts with software vendor for incident resolution.
o Analyze incidents and outages and implement measures to prevent reoccurrence.
o Provide relative KPI bench marking of Requests and automation processes.
o Ability to collaborate with team members and clients working in different time zones using available tools.
Knowledge and Skills - Required
o Experienced working knowledge of scheduling and monitoring tools; including error handling routines (preferred tools AutoSys, WCC and CA7, Jenkins, etc.).
o Strong knowledge of automation scripting (Perl, Unix Shells scripts, power shell scripts , etc.
o Strong knowledge of mainframe automation tools: JCL REXX, SAS.
o Strong understanding of ITIL processes (Request for Service/Change/Incident/Problem).
o Self-motivated, able to prioritize, good at time management and results driven.
o A strong sense of customer service, attention to detail, and issue ownership.
o Customer facing / strong communication skills; verbal and written format.
o Ability to manage and prioritize multiple significant projects and initiatives.
o Able to work in high pressure and time sensitive critical environments.
o Able to deal efficiently with upper management and business clients.
o A high degree of technical aptitude and troubleshooting skills.
o Minimum of 10+ years batch operations automation experience including a solid understanding of installation, configurations and supporting batch automation environments on both mainframe and distributed environments.
o Advanced knowledge and understanding of infrastructure principles and system inter-dependencies outside the job scheduling / monitoring environment (e.g. networking, databases).
o High level problem analysis and resolution skills.
o Strong understanding of change management processes.
o Project Management skills, Presentation Skills.
o Fundamental knowledge of Oracle database technologies and performance tuning.
o Solid understanding of file transfer and web protocols (ex: FTP, SFTP, HTTP/S).
Bachelor's Degree in Computer Science, MIS, or related; or any equivalent combination of relevant education and/or experience.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.