New Business Ops Team Lead - Houston, TX

Houston TX
April 11 2018
Insurance, Securities
Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Purpose of Job: Ensure that New Business applications proceed through the workflow in a timely manner, assuring all requirements needed are in good order.

Job Functions/Responsibilities:

• Perform review of process queues and assist management to assure all SLAs are met

• Assure staff are properly assigned to various worktypes/queus to assure all work is processed within standard TATs

• Report any processing variations to management

• Assist staff with processing to assure queues remain within standard TAT

• Answer processing questions as they arise and escalate issues to correct escalation teams

• Handle other inquiries as necessary

• Attend all training sessions, maintain personal manuals, and keep current with all process changes

• Complete industry education courses to further knowledge of Life Insurance processing.


• General knowledge of Life Insurance preferred

• Strong communication (verbal & written) and relationship building skills

• Ability to multi-task and prioritize

• Dependability as evidenced by a good attendance record

• Effective organizational skills and attention to detail.


• High School/Some College Experience:

• Minimum 3-5 years expereince

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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