Technology Bar Specialist

Houston TX
April 06 2018
Insurance, Securities
Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Technologies,Inc.(US)

The Technology Bar Specialist is responsible for providing all-inclusive support for all technology-related needs during operating hours of the Technology Bar.

Job Description
• Provide levels 1, 2 & 3 support that will enable end users to meet their business needs by providing professional, efficient, and timely IT support.
• Be the IT Advocate for the AIG. Deliver excellence in customer service
• Assume ownership of our end users IT issues and manage the issues you are assigned to resolution, while providing appropriate updates to the end user and management.
• Review, analyze, and evaluate information technology systems operations. Familiar with a variety of AIG support services concepts, standards, practices, and procedures. Rely on experience and judgment to plan and accomplish goals. a
• Work under limited supervision. A certain degree of creativity and independent action is required.
• Maintain flexible working style; change directions as business priorities change.
• Use exemplary time-management skills; work within strict time-frames to meet or improve deadlines.
• Process restricted data with sensitivity to ensure that confidential data remains private.
• Identifies, evaluates, deploys and administers IT solutions.
• Work independently or in a team of diverse individuals
• Perform a variety of tasks.
• Perform customer consultations and conduct end user training
• Resolve all issues using standard practices, procedures, and company-approved troubleshooting tools and workflow processes.
• Be able to assist with physical equipment installations, moves or changes (IMACs).
• Actively contribute in a team-oriented, collaborative environment with diverse individuals.
• Process restricted data with sensitivity to ensure that confidential data remains private.
• Compliance with AIG company policies and procedures, including regulatory requirements
• Feedback to the AIGGS Global Service Desk on enhancement needs to improve End User Experience
• Identify opportunities to improve service to the customers and enhance business relationships
• Take ownership of high visibility or volatile customer issues where advanced technical expertise or troubleshooting skills are required to reach resolution. Engage AIGGS resolver teams as needed.
• Communicate updates on issues in a timely manner to ensure client satisfaction and productivity.
• Document problem status and resolutions to maintain support history.
• Perform other duties as required or assigned.
• Serve as subject matter expert for some IT-related projects where needed.
• Ensure Technology Bar is always neat and orderly
• Ensure Technology Bar supplies are current
• Train and mentor other Specialists as needed.
• Some travel may be required
• iPhone screen repairs

Skills Required
• Excellent customer service skills
• Communicate effectively, both verbally and in writing, with colleagues throughout the corporation.
• Listen to customers' concerns to exceed their expectations.
• Multi-task and prioritize to meet required schedules; exercise prudent time management in a fast-paced environment.
• Minimum 4+ years hands-on experience supporting end users.
• In-depth experience with desktop PCs, mobility, operating systems, and a variety of support services concepts, practices, and procedures.
• Experience with mobility and multimedia equipment.
• IOS, Android and Blackberry experience.
• Windows 7 and XP
• Microsoft Office
• Associate's degree in Computer Science, Information Systems, Engineering, Business, or related field or equivalent job experience.
• MSDST, A+ certification or equivalent.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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