Travel Assistance Coordinator
SC - Sales Commission
Estimated Travel Percentage (%):
Travel Guard Group, Inc.
AIG Travel currently has an opening for a Travel Assistance Coordinator. The key responsibilities for this position are handling incoming calls from various clientele; providing services including identity theft, concierge, worldwide assistance, and emergency travel assistance; case documentation, research, and follow up; assisting with air, car, and hotel accommodations as well as assist with reserving flights for medical emergencies.
Qualified candidates must have prior customer service, be able to think out of the box, think quickly on their feet, and able to respond to high end clientele. Must be organized, thorough, good problem solvers, and able to deal with atypical situations. Must have superior communication skills. Must have the ability to solve complex problems within an established protocol of procedures and possible solutions. Must have travel experience. 1-2 years customer service experience. Travel Industry and Geography knowledge is helpful.
Shift: 3p-11p, Monday - Friday with rotating weekends
Shift Differentials between 7p-7a including weekend hours!
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.