Quality Analyst-IR Distributions/Claims

Woodland Hills CA
March 27 2018
Insurance, Securities

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Imagine yourself having a successful career at AIG Consumer working with other talented highly motivated individuals committed to reaching our goal of becoming our industry's employer of choice. Our success depends on building teams with diverse and unequaled expertise. If you would like to be a part of a newly re-designed strategic organization where there are no limits, we invite you to consider putting your talents to work for our Woodland Hills Service Center.

The purpose of this position is to monitor processing quality and provide feedback to the Quality Coaches for the Individual Retirement - POS/Distributions and Claims department. As a member of the Quality Team in Operations Effectiveness you will ensure that quality guidelines are being met while maintaining good working relationships.

Performance Objectives:

*Use analytical skills to ensure quality guidelines are being met by business units
*provide information to Quality Coaches to assist with performance discussions
*Exhibit strong customer service, leadership, and mentoring skills
*Coordinate and support cross-training initiatives expanding the knowledge of the staff
*Act as a resource for staff as needed in handling or resolving complex inquiries

Operations Improvement and Quality Initiatives:
*Participate, lead and support leadership in quality initiatives for the company
*Provide recommendations to management and processors to improve accuracy and efficiency for processors
*Assist in implementing new quality procedures and distributing to appropriate staff
*Partner with Training to develop training material that address business unit's needs

Position Requirements:

The Ideal Candidate Should Have:
*One to three years' experience in processing capacity
*Demonstrated ability to use judgment, discretion, and analysis to evaluate and make recommendations to management
*Strong verbal and written communication skills with peers, internal managers and internal executives
*Demonstrated mentoring, listening and empathy skills
*Proven leadership skills and positive attitude with the ability to make consistent, sound and effective decisions with minimal direction
*Ability to collaborate and interact effectively with all levels of staff and management, on and off-site
*Ability to multi-task with a variety of systems and processes
*Strong Microsoft Office skills, including Word, Excel, and PowerPoint
*Demonstrated record of consistent strong performance
*Availability to work non-standard shift hours as required to accomplish critical requirements of the job including overtime
*Experience with processing Individual Retirement FA/VA Distributions and Claims a plus

*Proven track record of showing initiative
*Hands on self-starter, with experience learning new, complex topics
*Demonstrated flexibility and adaptability
*Track record of acting with a sense of urgency
*Demonstrated history of high quality work product
*Excellent time management skills to ensure metrics and timelines are met
*Proven record of being an effective listener and communicator with customers and peers
*Results focused with a track record of achievement

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives

We consider qualified applicants with criminal histories, consistent with applicable law.

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