Operations Processor I - Inforce RIS POS
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
American General Life Insurance Company
Performs business processing transactions which primarily require screening and encoding of data fields, with established work procedures that require little investigation.
• Maintain high work standards reviewing and processing complex financial documents. Must have a strong expertise across a broad range of financial products.
• Must quickly understand all of the various financial services offered and how the related financial documents are processed and their impact on customer's accounts.
• Provide Customer Service Support via written or verbal communication to financial advisors. Communication must be accurate, clearly detailed and professional.
• Handle special projects assigned for complex problem accounts to coordinate and resolve. Some require unusual customer requests, evaluating and resolving escalated and high priority cases using research skills, alternative approaches and evaluating different resolutions methods depending on cases and internal/external customers.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives