Business Process and Data Manager

New York NY
March 09 2018
Insurance, Securities

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

National Union Fire Insurance Co of Pittsburgh, PA

  • The Multinational Operations Senior Business Analyst will play an integral role in the development of innovative insights and solutions to drive superior service performance

    Responsibilities include but are not limited to:

    • Document and analyze operational processes, creating detailed process maps, detailed process assessments, associated materials

    • Conduct interviews to extract process knowledge from key staff and translate into process maps and detailed training materials that capture step-by-step activities required by each team and role to complete each process

    • Work closely with functional and business areas to ensure documented operational processes are understood and implemented consistently for shared services and other operational efficiency areas

    • Support project feasibility and business case development, matching projects to the strategic priorities of the Business Partners

    • Ensure process improvement are translated to business requirements for IT design

    • Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement

    • Proficient with modeling business processes at various levels of detail and presenting findings in constructive ways to various key stakeholders

    • Define change management process to ensure that updates to processes are fully documented and understood by all stakeholders

    • Develop and roll out implementation plan to ensure new and existing staff use the new process documentation and conduct the required trainings using the standard operational processes

    • Establish reporting metrics to measure process application by staff and identification of future process changes required to drive improvement.

    • Interpret, recommend, evaluate, and analyze data, business processes, procedures and controls

    • Support continuous improvement initiatives that form a basis for repeatability but that also facilitate creativity

    • Manage and deliver process optimization projects

    • Think strategically and identify opportunities for optimization

    Job Requirements:

    • Requires Bachelor's degree or higher or equivalent work experience
    • Minimum of 3 years' experience in Insurance and/or Financial Services sectors
    • Minimum of 3 years' experience of consulting in insurance or financial sectors
    • Minimum of 3-5 years' experience as a Lean/ Six Sigma, process re-engineering, and/or Industrial Engineer
    • Minimum of 3-5 years of data analytics expertize (added)
    • Minimum of 3 years' of experience in Excel, PowerPoint including presentation experience
    • Proven process skills, analytical skills both quantitative and qualitative
    • Proven verbal and written communication skills in English
    • Experience of working with or in an operational environment would be advantageous
    • Proven experience in process re-engineering, analytics, in particular process mapping, data analysis, business requirements design and redesign
    • Solid ability to learn and apply leading methods, process models and associated tools & techniques
    • Proven process skills, analytical skills both quantitative and qualitative
    • Detail Oriented

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives

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