Security Operations Engineer - ForeScout
IT - Information Technology
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
This position is responsible for day to day technical support and escalations within the CTO Global Network Security Operations Team.
The Engineer works closely with the other AIG/CTO groups to ensure implementation of Firewall, RAS, NAC and Proxy rules and support of product hardware according to AIG process and standards. He/she manages service level agreements and instills high service attitude and operations disciplines to deliver a 7x24 highly available, highly performing, and highly scalable load balancer network.
The position is responsible for implementing ServiceNow incidents, requests, and assigned projects. The position also interfaces closely with the AIG Business Units, CTO Department contacts, and other AIG Corporate contacts to support global network operations objectives. It will be necessary to work with various external vendors to support items.
The Security Engineer requires advanced knowledge of skills that enable the individual to deliver a high level of Customer Service and to meet the expectation from the business of a highly available Firewall, RAS, NAC and Proxy infrastructure. Industry knowledge of network elements along with operational competencies with network elements is required.
The primary responsibilities include:
• Palo Alto Configuration Management
o Implementation, support, and control of ForeScout NAC globally.
o Work with customers to deploy desired changes.
o Assist customers in troubleshooting potential issues in the security infrastructure.
• Customer Service
o Ensure high levels of customer satisfaction and communication.
• Additional responsibilities regardless of technical role include:
o Work with AIG Customers to explain and support the service.
o Work within specified AIGGS change management processes to implement changes
o Ensure all activity and communications meets SLA's
o Ensure optimization and performance of the hardware infrastructure.
3-5 years of experience is required.
Bachelor's degree or equivalent work experience.
ForeScout certification is extremely helpful; other network certifications favorable.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives