Customer Service Representative
OP - Operations
Estimated Travel Percentage (%):
AIG PC Global Services, Inc
AIG Shared Services has an opportunity for a Personal Accident Claims Representative, Customer Care Information Center (CCIC). The key responsibilities for this position are as follows: Respond to questions, concerns and information requests via telephone regarding a variety of issues from internal and external parties, to include claimants, insured's, brokers, claims adjusters and vendors. Obtain information through research of internal systems or requests from external sources. Ensure customer needs/requests are addressed and resolved promptly and completely.
Job Requirements: A minimum of a high school diploma or equivalent (Some college is preferred) Excellent communication and professional customer service skills The ability to work independently Must have strong attention to detail and problem solving skills Knowledgeable of MS Outlook, Word and Excel Insurance experience is preferred Successful candidate will be asked to cross-train in other processes in order to achieve individual goals and organizational needs
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.