Lead Business Analyst-Global Quality Assurance
OP - Operations
Estimated Travel Percentage (%):
AIG Claims, Inc.
The primary purpose of the job is to manage data and ensure data integrity in reporting results that will be used to make decisions for the Commercial lines of business, including Casualty, Financial Lines, Worker's Compensation and Property & Special Risks. Must be able to perform in depth analysis of line of business trends to support file selection criteria decision making and design of remedial action plans based on audit results. Liaisons with IT to analyze and implement corrections of data anomalies. Work with Senior GQA management to design and monitor on-going annual calendar of audits, track budget and reallocation of expenses. Complete special data projects for LOB heads and underwriting as needed. Oversee, coordinate and lead work of GQA BA's across all sub-lines and regions to identify and resolve problems holistically. Establish and monitor operational projects and budgets. 30 % - Oversee,coordinate and lead work of GQA BA's. 30% - Management of data and reports for GQA globally. 30 % - Completes in depth analysis of LOB trends. 10 % - Establishes and monitors operational projects and budgets. - Self-sufficient in sourcing of data through tools like SQL, GUIs, or programmatically through desktop robotics, python, or similar packages. - Data Quality Owner for all GQA results, including reconciling global databases against each other, reconciliation of claims databases and financial databases, identifying and planning to correct errors and inconsistencies within different systems. Collaboration with global IT groups to ensure proper implementation and governance of claims data is a priority. - Assist in building requirements, testing, implementing and monitoring outcomes of system changes and their effect on downstream data and systems, including AIG internal claim systems and licensed external audit system,Teamthink. - Problem Solver. Resolve technical challenges through analysis & effective utilization of technical staff, coordination with IT and offshore resources. - Develop, deploy and maintain interactive data discovery dashboards through tools such as Tableau, Qlikview, Python, etc. - Identify trends and data analytics to assist in refreshing audit sampling methodology. - Actuarial and Reserve Analysis. Work closely with actuarial, finance, and business unit management to develop proactive monitoring and reporting tools for loss reserves and loss incurred's trends in audit data across accident, policy and reporting years. - Driving Efficiency. Distill data from multiple data sources to ensure adherence to productivity and headcount standards,
This position can be remotely based.
Position Requirements: Expert level understanding of MS Office suite, SQL and business intelligence tools such as Tableau, Qlikview and COGNOS, and collaborative tools such as Sharepoint. Statistical modeling experience with tools such as Statistica, Octave, R , or SAS a plus. High level of comfort analyzing massive sets of both structured and unstructured data. Experience with relational databases is a must. - Excellent presentation skills, including presenting technical concepts to non-technical audiences to both communicate results and help influence business unit strategies. - Demonstrated ability to deal with ambiguity. - High sense of ownership and responsibility to ensure work quality and high level of initiative while driving continuous improvements in methods and processes. - Ability to balance multiple projects at once, to prioritize appropriately, and to produce results under tight time constraints. - Masters degree in Business, Finance and/or Technology (or equivalent experience) is preferred.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives
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