Senior Consultant - ALIP Application & Infrastructure Support

Brentwood TN
September 13 2018
Insurance, Securities
Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Senior Consultant - ALIP Application & Infrastructure Support

Location: Brentwood, TN

Position Summary

This is a hands-on role leading both infrastructure support and business problem resolution activities for the Accenture Life Insurance Platform (ALIP). The position includes broad responsibilities and growth opportunities ensuring ALIP reliability, availability, and performance as well as driving business solutions, assisting the development team in application problem determination and design, and providing technical leadership for the ALIP support team.

Duties and Responsibilities

  • Drive ALIP Production Support for UI and batch issues. This includes triage, analysis, problem determination, and solution implementation, or for issues requiring support from other teams identifying and engaging the appropriate resources to ensure timely issue resolution.
  • Provide rotating on-call production support including night and weekend coverage.
  • Support change management procedures, perform release installations, and coordinate DBA and MiddleWare support team activities required to complete deployments
  • Recommend solutions by analyzing issues identified by business teams and guide development teams in determining solution alternatives
  • Maintain high ALIP availability by monitoring application performance and addressing production accessibility and latency issues
  • Evaluate capacity requirements based on transaction and data volume growth and recommend options to ensure stable performance and availability
  • Support performance stress testing to establish baselines and validate viability of future releases
  • Develop deep knowledge of ALIP core database and query tables to address issues and provide data as required.
  • Manage collaboration with vendor partners and internal support teams
  • Provide leadership and guidance to junior team members
  • Mature ALIP platform by identifying automation or process improvement opportunities for deployment, monitoring, and system support.
  • Ensure compliance with standards and support audit reviews and DR testing
  • Provide training and mentoring to teammates

The Ideal Candidate will Possess the Following:

  • Bachelor's degree and work experience in Application development / design, business analysis, or infrastructure support - 6+ years
  • Strong understanding of and working knowledge of relational databases - 6+ years
  • Knowledge of Life Insurance Policy Administration systems and specifically the Accenture Life Insurance Platform
  • Knowledge of Autosys job scheduling
  • Knowledge of Linux, Oracle, and Java/JEE
  • Knowledge of Dynamic Languages (Perl, Python, JavaScript, Ruby etc.)
  • Knowledge of Integration Technologies DataPower (XS40/XI50), WPS, WTX & MQ
  • Knowledge of various tools including soap UI, performance testing tools such as JMeter, and performance monitoring tools such as Nimsoft, AppDynamics, JMX, etc
  • Life Insurance Knowledge
  • Knowledge of various SDLC methodologies including Iterative, Waterfall, and Agile
  • Excellent communication including written, oral, facilitation, and documentation skills
  • Hands on problem solving skills; Able to formulate creative solutions that are sustainable and forward-thinking.
  • Ability to make timely and thoughtful decisions with an understanding of when to escalate issues
  • Technical project leadership skills

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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