RTC Certification Lab Technician

Company
AIG
Location
Fort Worth TX
Salary
DOE
Posted
February 22 2018
Industry
Insurance, Securities

Functional Area:


IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Technologies,Inc.(US)

The position is for an on-site technician (not remote) that will be responsible for testing and certification of new hardware, software and architecture designs within the AIG Real-Time Communication Platform.



The candidate needs to have:


  • Experience in working at a large international financial firm.
  • Ability to communicate effectively, both verbally and in writing, with colleagues throughout the corporation.
  • Ability to work with and manage third parties/vendors.
  • Able to work independently and within a geographically distributed team.
  • Able to multitask and prioritize to meet required schedules; exercise prudent time management.
  • Ability to work within a tight time-frame and hard deadlines.
  • Ability to contribute to multiple programs with effective delegation skills.
  • A flexible working style, able to change direction as the business needs change.
  • Knowledge of Problem, Request and Incident Management and Change Management.

Candidate should have a working knowledge of the following:



Development, Analysis and Documentation of testing scenarios:


Voice Call Flows


Application Testing


Call Flow trace tools


Wireshark


Net Scout


Nectar


Others


Be able to articulate & present the results to a panel of peers for review.



Strong knowledge of Skype for BusinessDesign, Install & Configure:


Voice and Video


Persistent & Group Chat


Edge Services


Group Federation



Oracle Platform


SBCs


Session Routing engines



Avaya Platform


Session Management


Communication Manager


Experience Portal


Messaging


H.323 and SIP endpoints



Solid understanding of Active Directory, Exchange UM Integration, DHCP, etc. Understanding of Cloud ServicesContact Center as a Service:


Noble


inContact


Amazon Web Services


Others



Understanding of Carrier designs with regard to SIP services:


Verizon


ATT


BT (British Telecom)



Be able to use Microsoft Office products:


Word


Excel


PowerPoint


Visio



Understanding of data networking:


Cisco


Meraki






It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.



At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives




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