Account Analyst

Schaumburg IL
February 22 2018
Insurance, Securities

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG PC Global Services, Inc

Position Description:

A Property and Casualty Personal Insurance team member responsible for transactional processing of core operations functions including but not limited to:

Quoting Endorsement processing Issuance processing; supporting the needs of the customer through phone, fax and e-mail correspondence.

Position Responsibilities:


  • Basic knowledge of P&C industry and products (Business performance/business acumen & optimizing work processes)
  • Demonstrate the ability to deliver “Best in Class” service (Client relationships/customer focus)
  • Basic organizational and analytical skills (Individual performance/Organizational agility)
  • Competent written and verbal communication skills (Client relationships/informing & presentation skills)
  • Quality conscience with an emphasis on details (Business performance/Optimizing work processes)
  • Basic problem solving skills (Individual performance/problem solving)
  • Demonstrate the ability to conduct relationship building and competent interpersonal skills (Team performance/peer relationships)
  • Demonstrate a working knowledge of MSWord and MSExcel software and a strong aptitude for PC and internet usage. (Business performance/Optimizing work processes)
  • Ability to work in a fast-paced and ever-changing environment (individual performance/Dealing with ambiguity)

Performance Objectives:

  • Knowledgeable on quoting process - able to review quote requests, interpret underwriting reports, enter application data into quoting systems and prepare quotations for review by underwriter or agent
  • Knowledgeable on the issuing process - able to review bind request forms, examine original quotes for accuracy, make changes as necessary and issue policies per agent's request and underwriter's instruction
  • Knowledgeable on the quote to bind process- if necessary, creates quotes that are representative of coverages, premiums, etc. that are referenced on bind requests
  • Knowledgeable on endorsement processing - ability to make policy changes per agent or underwriter requests in accordance with client service authority guidelines
  • Knowledgeable on the quotes/requotes to existing - ability to review quote request, order applicable underwriting reports quote changes per agent or underwriter request and release to underwriter or agent based on authority
  • Demonstrate the ability to achieve stated time service standards as outlined for particular role/function
  • Demonstrate the ability to achieve quality objectives as outlined for particular role/function

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives