Customer Service Representative - Emergency Center
OP - Operations
Estimated Travel Percentage (%):
Travel Guard Group, Inc.
Your future team
AIG has an unsurpassed global travel insurance underwriting capability through AIG's insurance operations in more than 100 countries. Millions of leisure and business travelers alike rely on Travel Guard®, AIG Travel's portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans. Through eight wholly owned, state-of-the-art global service centers, customers have access to 24/7 emergency travel assistance, medical and security services with more than 40 languages spoken on-site. We help people travel more and worry less.
Your contribution at AIG
As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG's business.
- Answer incoming phone calls from various clientele
- Provide services including lost luggage tracking, sending emergency wires, assisting with merchant charges or emergency hotel check ins
- Assist with passport replacements, benefit inquiries and any other situation that could be deemed a travel emergency
- Acknowledge customer concerns, provide empathy, build rapport, customer follow up, case research and documentation
- Come up with unique solutions to unique problems and help travelers in need
What we are looking for
1-2 year's customer service experience
Ability to think outside the box, think quickly on your feet, and respond to high end clientele with professionalism
Organized, thorough, and able to multi-task and deal with atypical situations
Ability to solve complex problems within an established protocol of procedures and possible solutions
Excellent verbal and written communication skills
International Travel Experience, Travel Industry and Geography knowledge is helpful.
High school diploma or equivalent
We offer a $3/hour shift differential between 7p-7a, Monday - Friday and all weekend hours! This position also offers a monthly incentive plan.
At AIG Travel, our employees enjoy one of the best benefits packages in the business - including 401K with an employer match available upon hire, affordable health insurance plans based on your individual or family needs, fixed retirement plan, a rich performance-based incentive plan and many more. You will also enjoy a casual dress code and fun, friendly work environment at a company that gives back to the community.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.