Customer Service Representative - Emergency Center
OP - Operations
Estimated Travel Percentage (%):
Travel Guard Group, Inc.
The CSR in our Emergency Center will handle incoming calls from various clientele; provide services including lost luggage tracking, sending emergency wires, assisting with merchant charges or emergency hotel check ins as well assisting with passport replacements, benefit inquiries and any other situation that could be deemed a travel emergency. Acknowledgement of the customers concerns, providing empathy, building rapport, customer follow up, case research and documentation are all essential tasks of this position. If you like to come up with unique solutions to unique problems and help travelers in need then this is the job you have been waiting for!
Qualified candidates must have 1 - 2 years previous customer service experience
Ability to think outside the box, think quickly on your feet, and respond to high end clientele with professionalism
Must be organized, thorough, able to multi-task and deal with atypical situations.
Must have the ability to solve complex problems within an established protocol of procedures and possible solutions.
Must have excellent verbal and written communication skills
International Travel Experience, Travel Industry and Geography knowledge is helpful.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives