Licensed Customer Associate 2 – National Investment Center

San Antonio, Texas
Competitive compensation packages
June 05 2017

National Investor Center Licensed Customer Associate will provide Account Opening, basic and complex servicing to NIC/CWM clients via telephone, mail, workflow queues and email. They must be extremely positive representatives of the overall NIC/CWM brand, as they will be the primary point of contact for NIC/CWM FAs and clients for New Account Opening/Asset Transition. NIC Licensed Customer Associates are expected to provide world class customer service where the focus is on client satisfaction and deepening relationships.

Job Responsibilities

  • Efficiently manage inquiries from NIC/CWM FAs and Clients for New Account Opening/Asset Transition
  • Strong problem solving and decision making skills, combined with an understanding of regulatory requirements are required to perform job functions.
  • Interprets procedures/ instructions to resolve problems within established policies and procedures, while adhering to banking and brokerage regulatory requirements.
  • Works under little to no direct supervision while performing job duties
  • As required, may train lower level team members.
  • Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.
  • Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function.


  • Strong Computer Skills (MS Office)
  • Excellent verbal and written skills
  • Ability to build rapport over the phone
  • Ability to be flexible with work schedule to include weekends and evening
  • Proven success working in a team environment
  • Attention to detail
  • Organization skills
  • Solid work ethic, professionalism, and positive attitude
  • Ability to thrive in a dynamic work environment Required Licensing
  • Active Series 7,63, 65 or 66 Education/Work  


  • College degree preferred, or equivalent work experience
  • Minimum of 1 year Investment Industry experience
  • Bi-lingual Skills Spanish or Mandarin/Cantonese language skills (strongly preferred)

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