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Conventional wisdom
holds that recruiting financial advisors from rival firms is still a
belly-to-belly affair, especially if you're talking about highly successful
producers with an established book of business. You wine them and dine them, you
shower them with attention and sell them on the advantages of your firm—you do
all the things that successful FAs do when they're wooing well-heeled prospects.
And for the most part,
when it comes to stealing a top advisor
from a competitor, the conventional wisdom holds true. "Brokers move for one
of two reasons—pain or gain," says Keith Craig, senior vice president and
national sales manager for Wachovia Securities Financial Network. Still, even
when they're highly motivated to switch firms, most good advisors need to be
recruited face-to-face by someone they can grow to trust—generally, the manager
of the branch where they'll end up working. In other words, like any tough
customer, they need to be sold.
Or,
better yet, romanced. "It's a courtship process," says Pat
Moore, director of recruiting at Advest. "It might take eight months or longer.
It's a major undertaking for an advisor to move a book of business and it's not
something to flip a coin on." Nevertheless, there
advertising can play an important role in your efforts—and for even more impact, you can look to the growing number of advisor
recruiting websites that have sprung up in recent years. When used effectively,
these tools can help drive recruiting results. Traditional
marketing: strategic, not tactical
For most branch
managers, traditional print advertising may have limited utility when it comes
to attracting advisors from other firms. One problem is cost. Jeff Testerman,
vice president and co-founder at the recruiting website Brokerhunter, says that
a 3x3 ad in his local newspaper, the Atlanta
Journal-Constitution, costs upwards of $3,000 for the Sunday edition.
"And then you're hoping that someone is going to stumble across that ad," he
says. Joe Lukacs, Horsesmouth
contributor and founder of Melbourne, Fla.-based coaching and consulting firm
International Performance Group, says that branch managers he has worked closely
with shy away from running their own ads, in part because of the requirement
that they clear their materals through the firm's legal department. "Any time
you put something in writing, you run into
compliance issues," he says.
Lukacs also questions whether most successful advisors would ever respond to an ad in their local newspaper. "Branch managers like to recruit stars, and the superstars aren't going to job hunt that way," he says. "The guys they would get are going to be damaged goods either from a production or compliance standpoint." Lukas concurs. He says
he is currently working with 22 financial advisors, all of whom produce in
excess of $1 million in gross revenue a year—and none of them would have any
trouble finding another firm if they decided to move on. "We're getting calls
every day from recruiters," he says. "Even half-million-dollar guys are getting
calls!" All this is not to say
that advertising can't help drive recruitment efforts, but it's done most
effectively at the corporate level, and with certain kinds of
prospects—independents, in particular. "Independents own the clients and they
own the accounts," says Wachovia's Craig. "They are their own branch manager."
In an effort to reach
experienced advisors who might be receptive to the idea of setting up shop under
Wachovia's Financial Network banner, Craig advertises extensively in industry
trade magazines, and also sends out electronic newsletters to advisors on the
magazines' circulation lists. This advertising is used in part to support
another crucial element in Craig's recruiting strategy: national and regional
symposia where financial advisors can come and learn about the firm's
independent arm. Craig says he has a 50% to 60% conversion rate when advisors
attend a symposium—and 80% when they also meet with senior management at
corporate headquarters. Getting advisors to
attend the symposia in the first place is where an ad campaign comes in. "I'm
buying intellectual shelf space," Craig explains. "You want to be on their mind
when something happens." Craig estimates he gets 15 to 20 leads a month just
from advertising and related communications, and another 60 to 80 leads from the
symposia. Raymond James
Financial, Inc. is another firm that relies on national advertising to support
recruitment efforts. Bill Van Law, senior vice president and executive director
of the firm's Advisor Select division, says he has opened 14 new offices in the
last 13 months—and credits his advertising program with increasing advisor
awareness. "What advertising has done is support branch
managers as they're out there talking to people in the community," he
says. "It has opened the opportunity for that conversation."
Recruiting websites, on
the other hand, can be very useful to branch managers themselves as a source of
leads and as a direct aid to their recruiting efforts. Lukacs says such websites
enable branch managers to "cast a wider net" in search of prospects. "One good
person out of that a year would pay for itself," he says. Here are sites to
investigate. Testerman says the cost of a 60-day SmartAd is $345—a
small outlay compared to that $3,000 print ad in the Journal-Constitution. The average
financial advisor who registers with the site has between two and four years of
experience, annual gross commissions of between $150,000 and $250,000, and
assets under management of $20 million. Firms can have unlimited access to the website's
database for $120,000 a year. Branch managers whose firms do not have a national
contract can order data at an alternative site, Stockbrokershop.net, at a cost of $0.50 per record.
Stockbroker Shop CEO
and founder Paul Williams says his site gives recruiters and branch managers an
extra edge when approaching successful advisors who are probably getting calls
from other firms as well. "We give them enough information to say they know
something about this person," Williams says. Williams makes a good
point that all managers hoping to catch some big fish should take to heart.
"These are people with big egos who every day call people twice their age and
with 10 times their net worth and tell them what to do with their money. They
don't want to be part of some recruiting cattle call. They want to be called by
someone who seems to honestly care and honestly want them." Whether or not
you're using an online database, make sure to do as much advance detective work
on potential recruits as you possibly can before making contact.
Testerman has one final
piece of advice for managers using a recruiting site: when a high-quality
advisor responds to an ad, act quickly. "The follow-up is very important," he
says. "You've got to get to that person while they're still looking—because they
won't be on the job market for long."
Jack Milligan is a freelance
business writer who has spent most of the past 20 years writing about finance.
He was formerly a writer and editor with Institutional Investor and editor-in-chief at U.S.
Banker magazine. Jack has also been
published in Business 2.0,
American Banker,
Newsweek International, and
The Daily Deal. He is based in
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